Retail Account

4 weeks ago


Pasay, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

As a Customer Service Representative - Retail Account (Voice/Chat), you will be the key point of contact for customers, delivering an exceptional customer experience through prompt and effective communication. This is a full-time role based in the Mall of Asia, Pasay City Metro Manila. The successful candidate will thrive in a fast-paced, customer-centric environment and be passionate about delivering world-class service.

What you'll be doing
Responding to customer inquiries and resolving issues via phone and chat channels
Demonstrating a thorough understanding of products and services to provide accurate and helpful information to customers
Identifying customer needs and recommending suitable solutions
Escalating complex issues to the appropriate team for resolution
Maintaining detailed records of customer interactions
Contributing to continuous improvement initiatives to enhance the customer experience

What we're looking for
Atleast HS (oldcur)/SHS Graduate/ College graduate
At least 1 year of experience in a customer-facing role, ideally within a call centre or retail environment
Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support to customers
Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
Adaptability and the ability to thrive in a fast-paced, dynamic environment
Proficient in English, both written and spoken
Familiarity with basic office software (e.g. Microsoft Office, Google Suite)


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