HR Support Representative

4 weeks ago

Taguig, Philippines Medtronic Cardiac and Vascular Full time

Careers that Change Lives


At AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a standard level of care to our customers and drive operational excellence. We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes whilst collaborating with various team within and outside Human Resources (HR) function. The APAC AskHR center supports 14 countries in APAC and supports 7 key languages: English, Thai, Vietnamese, Korean, Japanese, Bahasa, Mandarin.


This is an exciting time to join the APAC ASK HR Team as we embark on a HRSS (HR Shared Services) transformation journey.


A Day in the Life


In this role, you will have the opportunity to work with regional and global members of the ASK HR centers, HR Centers of Expertise (COE) and HR Business Partners (HRBP) to ensure consistent interpretation and guidance are given to employees and managers in relation to HR Programs & policies, HR applications and other HR services. As the first point of contact, you will ensure that you provide a professional, consistent and efficient manner of handling the case and use applicable consultation of simple to complex cases whilst providing the appropriate solution/response.


You are encouraged to proactively learn and support the adoption of Lean culture. You will be coached to identify, resolve and/or escalate as appropriate problems that arise using A3 DMAIC process to identify root cause of issues and implement solutions. You are encouraged to gain in-depth understanding of processes and can correlate policies, legislations and tools into your day to day operational activities.


Be curious, ask why, find the how, consult and you'll find that you are learning through finding solutions to problems.


Key responsibilities:

  • Manage inquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries with a customer centric approach.
  • You will build strong collaboration with HR COE and HRBP on ensuring alignment and consistency of response. ONE Voice in HR
  • Provide support to all employees across APAC on matters related to policies, HR Systems, HR Portal and support the drive to Employee Self-Service and Manager Self-Service
  • Provide transactional support, reporting requirements and administrative tasks such as Verification of Employment, Business Visa letters etc.
  • Actively identifies knowledge gap, work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
  • Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
  • You will adhere to our operational excellence standards and provide best in class HR Service Delivery Catalogue
  • You will have ownership for excellent end-end to handling of the case
  • Handle cases and data with accuracy, care, sensitivity and with utmost confidentiality
  • Perform administrative task and documentation within the scope ASK HR Service Delivery Catalogue
  • You can work in ambiguous situation where the task at hand may n ot be clear but with guidance and working together as a team, you take ownership and/or contribute to making things better
  • You will contribute on building the knowledge-based article and other centralized information (i.e. FAQ)


Must Have

  • Minimum 2 years of relevant experience


Your Profile

  • Bachelor's Degree in Human Resources or any other discipline preferred
  • Able to communicate in both English and Japanese (N3 or above certification) as the role will require communication with stakeholders from Japan
  • Experience working in an HR Shared Services environment
  • Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management, Workday and Taleo

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