Virtual Dental Assistant

1 week ago

Caloocan, Philippines Janie Health Full time

Join our exceptional team and contribute to US healthcare

About Janie Health:

Janie Health is a healthcare services company that offers remote staffing and software solutions to dental practices pharmacies hospitals and healthcare contact centers across the United States. We specialize in a wide range of medical specialties.

We are seeking talented individuals who are passionate about patient care and making a meaningful impact on peoples lives. Our mission is to recruit and train exceptional individuals worldwide to support US dental patients.

About the Position:

As a Virtual Dental Assistant you will collaborate closely with onsite dental administrative staff to manage patient scheduling confirm appointments liaise with insurance providers and ensure an excellent patient experience. Reporting to the office manager you will work alongside a dedicated team of remote and onsite medical administrative professionals. This role focuses on multiple specialtiesand is based all over the US.

We are particularly interested in candidates who possess nearnative fluency in both English and Spanish as many of our patients primarily speak Spanish.

Janie Health offers health allowances bonuses and annual offsite events for our remote team members.

Primary Responsibilities:

  • Answer phone calls and address patient inquiries
  • Schedule and confirm appointments
  • Prescreen calls (triage) and direct patients accordingly
  • Contact insurance companies to verify benefits and eligibility
  • Facilitate communication between insurance providers and other healthcare entities
  • Assist with various administrative tasks as needed
  • Support the billing team and medical staff as required

Requirements:

  • Dentrix experience
  • Fluent in English
  • Exceptional customer service skills
  • Strong critical thinking abilities
  • Professionalism
  • Preferred background in dental healthcare

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