Commercial Bank

4 weeks ago

Taguig, Philippines JPMorgan Chase Bank, N.A. Full time
Job Description :

Joining our team as a Client Service Manager means that you will be part of a dynamic and collaborative team that values excellence in client service. You will have the opportunity to develop your skills and knowledge while contributing to the growth of our business.

As a Client Service Manager at JP Morgan Chase within the Commercial Bank, you will play a pivotal role in maintaining and enhancing client relationships. You will be responsible for delivering exceptional service and tailored financial solutions to our valued commercial banking clients. Your main objective will be to ensure that clients receive the highest level of service, meet their financial goals, and achieve a seamless banking experience.

The Client Service Manager will be responsible for strategic leadership of various Commercial Bank Client Service functions in Manila Philippines, serving our clients in the US. The job requires effective management of day to day operational activities including the ability to organize and execute towards future state strategy.

Job Responsibilities

  • Anticipate and manage work volumes, adhering to established policies and deadlines through active collaboration with stakeholders to effectively resolve client issues / escalations. This includes analyzing and interpreting data to identify trends and develop strategies to meet the goals of the team and the business and ultimately deliver a first-class client experience.
  • Lead through proactive and informative communication with all parties until resolution of a request and manage a team in a dynamic, high-pressure environments and contribute to business resiliency planning and delivery while developing and retaining top talent through coaching and engaging the team to drive performance and managing client escalations and partner engagements.
  • Nurture diverse and inclusive work culture by building and maintaining a culture of trust, transparency and integrity.
  • Own and drive consistent positive client experience and lead client transformation initiatives for operational efficiencies.
  • Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement.
  • Manage Process management- build sound processes with strong controls to run an effective business through scoping problems, identifying major issues and actionable opportunities, designing solutions, and quantifying potential bottom-line financial impact. .

Required qualifications, Capabilities, and Skills

  • Excellent communication skills both written and verbal with highly organized ability to manage competing priorities.
  • Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations with at least 4 years' experience in a people leadership role.
  • Strong conceptual thinking abilities along with exceptional analytical and problem solving skills.
  • Strong ability to collect, analyze and interpret qualitative and quantitative data.
  • Strong ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines with high proficiency in problem solving, negotiation skills, and strategic management skills.
  • Highly adaptive to the work ethics and culture of JP Morgan Chase and Client Service within Commercial Bank which promotes inclusivity, equity and diversity.
  • Background in Treasury Products, Financial Accounts and other related experiences.

Preferred qualifications, capabilities, and skills

  • College degree holder, preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries.
  • Having excellent skills in Power Point, Excel and other presentation and data tools.

  • Commercial Banking

    3 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :This is for a role in the Commercial Banking team at Network Accommodation portfolio, which supports clients across 14 Asia Pacific locations. The role involves managing a rapidly expanding portfolio, providing coverage, support, and governance. The position is based in Manila and is part of a strategic initiative to consolidate the...

  • Commercial Banking

    4 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :This is for a role in the Commercial Banking team at Network Accommodation portfolio, which supports clients across 14 Asia Pacific locations. The role involves managing a rapidly expanding portfolio, providing coverage, support, and governance. The position is based in Manila and is part of a strategic initiative to consolidate the...

  • Change the Bank Project Manager for Regulatory Operations

    2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Join the Payments Client Service, Implementation and Operations (PCSIO) team, a vital part of the Corporate & Investment Bank's Digital & Platform Services. We provide operational support to various Payments businesses, payment hub services for all firm divisions, and cross-product cash management services. With a global presence in over 180...

  • Change the Bank Project Manager for Regulatory Operations

    2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Join the Payments Client Service, Implementation and Operations (PCSIO) team, a vital part of the Corporate & Investment Bank's Digital & Platform Services. We provide operational support to various Payments businesses, payment hub services for all firm divisions, and cross-product cash management services. With a global presence in over 180...

  • Correspondence Client Service Specialist IV

    6 days ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Join the team that deliver industry-leading capabilities to clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.We recognize that our people are our strength and the...

  • Correspondence Client Service Specialist IV

    2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Join the team that deliver industry-leading capabilities to clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.We recognize that our people are our strength and the...

  • International Client Service Associate

    6 days ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :International Client Service Associateis part of the centralized Commercial Banking International Service and Onboarding (CBISO) team, which fulfillsclient request received by the relationship teams & clients across the United States and partners withCB's in-country teams located throughout the globe.As a Client Service Associate within...

  • International Client Service Associate

    5 days ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :International Client Service Associateis part of the centralized Commercial Banking International Service and Onboarding (CBISO) team, which fulfillsclient request received by the relationship teams & clients across the United States and partners withCB's in-country teams located throughout the globe.As a Client Service Associate within...

  • Client Onboarding Team Lead

    6 days ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging areaThe Commercial Bank Client Onboarding group is seeking a Documentation Specialist who'll be responsible for the research and preparation of all documents required for account opening, products, and services for our commercial...

  • Client Onboarding Team Lead

    1 week ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging areaThe Commercial Bank Client Onboarding group is seeking a Documentation Specialist who'll be responsible for the research and preparation of all documents required for account opening, products, and services for our commercial...

  • Commercial Banking

    4 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Job responsibilities:Processing expenses in Concur in accordance with the firm's travel and expense policiesAssisting with answering general end user inquiriesLinking corporate cards, expense reconciliationsAssisting with integration of acquired practices into existing Concur expense processesEnsuring quality customer service and customer...

  • Loan Origination Specialist IV

    2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Be part of the J.P. Morgan Commercial Banking team.As a Loan Origination Specialist IV, you will be part of the Dealer Services (DS) team who provides wholesale financial solutions to Automobile Dealers throughout the United States. DS, a recognized leader in providing wholesale financial solutions, consists of six functional units: Client...

  • Loan Origination Specialist IV

    2 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Be part of the J.P. Morgan Commercial Banking team.As a Loan Origination Specialist IV, you will be part of the Dealer Services (DS) team who provides wholesale financial solutions to Automobile Dealers throughout the United States. DS, a recognized leader in providing wholesale financial solutions, consists of six functional units: Client...

  • Payments – EMEA Client Service Account Manager

    4 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :As a Client Service Account Manager within CIB, you will contribute as a part of a team or segment involved in several activities to support our service offerings including:. Represent Commercial Banking-Manila with onshore stakeholders. Coordinate and handle escalations coming from the clients with internal organizations. Work with internal...

  • Payments – EMEA Client Service Account Manager

    4 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :As a Client Service Account Manager within CIB, you will contribute as a part of a team or segment involved in several activities to support our service offerings including:. Represent Commercial Banking-Manila with onshore stakeholders. Coordinate and handle escalations coming from the clients with internal organizations. Work with internal...

  • Implementation Manager I

    4 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Payments is a premier service provider of Payment solutions comprising of Treasury Services Products, Merchant Acquiring, Global Trade and Commercial Card. We are a payment partner to all clients from small and medium-sized businesses to the world's largest institutions and most renowned brands. Our investments in transformational...

  • Implementation Manager I

    3 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Payments is a premier service provider of Payment solutions comprising of Treasury Services Products, Merchant Acquiring, Global Trade and Commercial Card. We are a payment partner to all clients from small and medium-sized businesses to the world's largest institutions and most renowned brands. Our investments in transformational...

  • Data Domain Architect

    3 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Take the opportunity to be a Data Architect, part of the global Corporate Data and Analytics Team that supports the Data Analytics needs of global Human Resources.JPMorgan Chase & Co., a leading global financial services firm with $2.6 trillion in assets, offers a wide range of services including investment banking, commercial banking, and...

  • Data Domain Architect

    1 month ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Take the opportunity to be a Data Architect, part of the global Corporate Data and Analytics Team that supports the Data Analytics needs of global Human Resources.JPMorgan Chase & Co., a leading global financial services firm with $2.6 trillion in assets, offers a wide range of services including investment banking, commercial banking, and...

  • Business Transformation Manager

    3 weeks ago

    Taguig, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Are you looking for an exciting opportunity to join a dynamic team in a fast paced and challenging area This is a unique opportunity for you to lead a team focusing on supporting our growing Automation Platform for the Middle Office and managing a growing team of intelligent automation professionalsJob summary:As a Business Transformation...