Senior Technical Writer

2 weeks ago

Manila, Philippines ITRS Full time

Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

ITRS are looking for technical content management and product documentation expert in Manila, Philippines. You will report to Global TechComms Manager based in London,UK.

You will create user documentation, product knowledge and rich media for ITRS products used by a global client base. You will drive projects and contribute to the solutions for the Tech Comms team's improvements.

You will work with development teams in the UK, Philippines, Spain, USA, Sweden and the Netherlands to deliver product information to a range of audiences, from managerial and end-user to developer and sys admin.

As a Senior Technical Writer, you will:

  • Plan, create new product information - Product Videos and demos, Training courses, How To articles, Technical References, FAQs, Release Notes, Quick Start Guides, User Guides, videos, CSH.
  • Develop existing product documentation and media following user feedback.
  • Use your expertise in technical communications to support other departments and teams that create customer-facing information. Help the organization recycle and repurpose existing content or provide consultancy on training content development.
  • Create project plans that allow the delivery of high-quality sets of documentation.
  • Build relationships and work with geographically distributed partners to ensure that you're delivering product information that meets our clients' needs.
  • You will work with products that are developed by engineering teams based in UK, Sweden, Manila, New York and Netherlands.
  • You will help set a strategy to meet goals and will be an active partner to help achieve them.
  • Contribute to the development of context sensitive help, embedded help, and how-to-videos, training content.

Requirements

    • 4+ years of experience as a practitioner of tech comms best practices: topic-based authoring, single sourcing, content recycling, automation, minimalistic help, video creation.
    • Experience in running projects from start to finish - creating project and content plans, delivering the plan, hitting milestones defined in the project timeline, adjusting project scope, and communicating with all partners.
    • Experience creating documentation for software deployed in different environments, including on-premises, cloud, and SaaS.
    • A understanding of how Tech Comms can really inform the customer and user experience.
    • Experience using version control systems, authoring tools, HTML, markdown and related technologies.
    • Talent for analysing, understanding, and resolving technical communication challenges for software products.
    • Professional curiosity and instinct to challenge and understand 'why and 'how.
    • Experience creating graphics and videos (for example, how-to videos).
    • Experience creating training or e-learning content.
    • Understanding of new technologies and willingness to research them to create content (for example, AI).
    • Willing to work in a hybrid setup, reporting onsite at least once a week to our Makati office.


Benefits

  • Health Insurance for you and your dependents
  • Supplemental Medical Claim
  • Employee Assistance Program
  • Retirement Plan
  • Flexible Hybrid Working
  • Enhanced Parental Leave
  • Life Assurance
  • Subsidies and Allowances

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognize that a diverse workforce is a stronger workforce.

  • Senior Technical Writer

    2 weeks ago

    Manila, Philippines ITRS Full time

    Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global...

  • Project Manager/ Technical Writer

    4 weeks ago

    Manila, Philippines One CoreDev IT (CORE) Full time

    We are seeking a highly organized and detail-oriented Project Manager and Technical Writer to join our dynamic PMO team. The candidate will play a crucial role in supporting clients and executive management by managing projects, generating sales and technical documentation, and various administrative tasks. The ideal candidate will possess excellent...

  • Project Manager/ Technical Writer

    4 weeks ago

    Philippines, Manila One CoreDev IT (CORE) Full time

    We are seeking a highly organized and detail-oriented Project Manager and Technical Writer to join our dynamic PMO team. The candidate will play a crucial role in supporting clients and executive management by managing projects, generating sales and technical documentation, and various administrative tasks. The ideal candidate will possess excellent...

  • Technical Writer

    3 weeks ago

    Metro Manila / NCR, Philippines Seven Seven Global Services Inc Full time

    JOB DESCRIPTION:Oversee the seamless migration of content and pages from Drupal to Adobe Engagement Management (AEM) platform, along with ongoing website maintenance, reporting directly to the Product Operations Head. Utilize standard workflows to update content, ensure high quality of work in accordance with the Bank's website guidelines, and set industry...

  • Senior Technical Support

    4 weeks ago

    Manila, Philippines Career Connect (Philippines) Full time

    A SENIOR TECHNICAL Support 1 is generally assigned for the upkeep of the companys asset deployed in different areas across the country via on-site and remote implementations. The Technical Support 1 shall be analytical and sufficiently trained in every aspect of the job. They are expected to deliver concise reports and outputs.Roles And Responsibilities...

  • Senior Technical Support

    3 weeks ago

    Philippines, Manila Career Connect (Philippines) Full time

    A SENIOR TECHNICAL Support 1 is generally assigned for the upkeep of the companys asset deployed in different areas across the country via on-site and remote implementations. The Technical Support 1 shall be analytical and sufficiently trained in every aspect of the job. They are expected to deliver concise reports and outputs.Roles And Responsibilities...

  • Senior Technical Analyst

    4 weeks ago

    Manila, Philippines Microsourcing Philippines Inc Full time

    The ideal associate will provide quality first response to omnichannel client interactions, provide technical support, and achieve high client satisfaction. We are looking for associates who demonstrate our Vision, Motto, Core Values, and have a High EQ. Client-Centric: Being passionate, caring, and empathetic while delivering World Class CX Accountability:...

  • Senior Technical Analyst

    3 weeks ago

    Metro Manila / NCR, Philippines Microsourcing Philippines Inc Full time

    The Senior Technical Analyst is responsible for all front-line interactions from Evolve IP clients to the Client Support Center. The ideal associate will provide quality first response to omnichannel client interactions, provide technical support, and achieve high client satisfaction. We are looking for associates who demonstrate our Vision, Motto, Core...

  • Senior Technical Analyst

    3 weeks ago

    Metro Manila / NCR, Central Luzon, Southern Tagalog, Philippines Microsourcing Philippines Inc Full time

    The ideal associate will provide quality first response to omnichannel client interactions, provide technical support, and achieve high client satisfaction. We are looking for associates who demonstrate our Vision, Motto, Core Values, and have a High EQ. Client-Centric: Being passionate, caring, and empathetic while delivering World Class CX Accountability:...

  • Trainer- Technical Vocational Livelihood

    1 month ago

    Manila, Philippines South East Asia Institute of Trade and Technology Full time

    > Assigned to mentor students and give proper learnings to Senior High School.> Responsible for the lessons, exams and facilitation of the specialized subject matter.> Enhance student's knowledge in Technical Vocational Livelihood (TVL) tracks.> Other related responsibilities task assigned as needed.

  • Technical Director

    4 weeks ago

    Manila, Philippines Jhpiego Full time

    OverviewJhpiego seeks a Technical Director to provide vision, leadership, and direction to ensure the strategic, programmatic, technical, and financial integrity for an upcoming USAID-funded Universal Health Care Project: Global Health Security Activity in the Philippines. The $35 million project aims to increase high-quality health care for vulnerable...

  • Trainer- Technical Vocational Livelihood

    1 month ago

    Metro Manila, Philippines South East Asia Institute of Trade and Technology Full time

    > Assigned to mentor students and give proper learnings to Senior High School. > Responsible for the lessons, exams and facilitation of the specialized subject matter. > Enhance student's knowledge in Technical Vocational Livelihood (TVL) tracks. > Other related responsibilities task assigned as needed.

  • Trainer- Technical Vocational Livelihood

    1 month ago

    Metro Manila, Philippines South East Asia Institute of Trade and Technology Full time

    > Assigned to mentor students and give proper learnings to Senior High School. > Responsible for the lessons, exams and facilitation of the specialized subject matter. > Enhance student's knowledge in Technical Vocational Livelihood (TVL) tracks. > Other related responsibilities task assigned as needed.

  • It Senior Software Engineer

    1 day ago

    Manila, National Capital Region, Philippines Service Center APAC Full time

    To ensure success as a Senior Software Engineer in IT, you should possess extensive experience in analytics, coding, technical design, and high-level problem-solving skills. The ideal candidate will collaborate closely with business units, subject matter experts, and technical resources to comprehend requirements, develop technical designs, code, create...

  • Technical Director

    3 weeks ago

    Philippines, Manila Jhpiego Full time

    OverviewJhpiego seeks a Technical Director to provide vision, leadership, and direction to ensure the strategic, programmatic, technical, and financial integrity for an upcoming USAID-funded Universal Health Care Project: Global Health Security Activity in the Philippines. The $35 million project aims to increase high-quality health care for vulnerable...

  • Technical Support Analyst

    4 weeks ago

    Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

  • Technical Support Administrator

    4 weeks ago

    Manila, Philippines Eviden Full time

    L4 SUPPORT ADMIN – Enterprise Integration; Middleware SupportManage team ticket queue and resolve in timely manner. Hands on experience in password management, application configuration. Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary....

  • Linux Technical Leader

    3 weeks ago

    Metro Manila / NCR, Philippines The Dairy Farm Company Limited ROHQ Full time

    We are seeking a highly motivated and experienced Linux Technical Leader to oversee the technical aspects of our Linux-based systems and environments. The successful candidate will be responsible for leading a team of Linux engineers and administrators and ensuring the smooth operation, performance, and security of our Linux infrastructure. Key...

  • Cyber Defence Assurance Senior

    4 weeks ago

    Manila, Philippines Willis Towers Watson Full time

    The Cyber Defence Assurance Senior is a key role within the Global Information and Cyber Security Defence (ICSD) function, they will support global teams such as the Global Security Operation Centre and the Threat Discovery and Investigation Team by providing a quality assurance function that will support continuous service improvements for Incident...

  • Cyber Defence Assurance Senior

    4 weeks ago

    Manila, Philippines Willis Towers Watson Full time

    The Cyber Defence Assurance Senior is a key role within the Global Information and Cyber Security Defence (ICSD) function, they will support global teams such as the Global Security Operation Centre and the Threat Discovery and Investigation Team by providing a quality assurance function that will support continuous service improvements for Incident...