Program Manager

4 weeks ago

Manila, Philippines Cinchy Full time
COMPANY DESCRIPTION:

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing Program Management Solutions to manage BPO services.

Our Program Managers work to minimize client burden for managing BPOs through excellent communication skills, Process Engineering and Innovation, and proactive management.

We provide services to some of the largest multinational companies in the world and is expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

JOB DESCRIPTION:

  • Support a Voice and Chat Operations Manager on data analysis, reporting and written communications
  • Manage client's key business functions or programs
  • Oversee program leads to support enhancement of business for both clients and partners
  • Streamline communication for clients and partners to enable business success
  • Respond and communicate promptly to all inquiries from clients and partners
  • Prepare and present strategic scope / KPIs trends to client executives
  • Identify and address failures points by providing innovative solutions to overcome business challenges
  • Identify risks and proactively engage Senior Management to resolve
  • Build cooperative relationships with client and partners
  • Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support

KNOWLEDGE, SKILLS, ABILITIES, TOOL/S:

  • Excellent verbal and written English communication skills
  • Data-driven with a keen analytical mindset
  • Exceptional organizational and multitasking skills
  • Ability to build and strengthen all interpersonal relationships with coworkers, clients, and partners
  • Driven to learn and absorb information at a rapid pace
  • Ability to be flexible and adapt to new situations and environments
  • Able to think creatively and present out-of-the-box solutions
  • Proficiency in Microsoft Office 365 - Excel, Word, PowerPoint, Outlook

EXPERIENCE:

  • 3 to 5 years of work experience in a Program Management, Consulting, Business Analyst role is not required, but preferred

EDUCATION:

  • Bachelor's degree
  • Preferred majors: Business, Economics, Statistics, Psychology, and similar majors

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