Sr Operations Analyst/ Sr Systems Administrator

4 weeks ago

Makati, Philippines Deltek Systems Full time
Position ResponsibilitiesThe Senior Operations Analyst/Senior Systems Admin holds a pivotal role in driving our integration, automation and application enhancement initiatives. Essential to this role is an in-depth understanding of automation optimization, preferably leveraging Microsoft Power Automate, UiPath or Workato, along with experience in ERP/PSA application system administration. Additionally, the ideal candidate will have a good understanding of configuring and integrating with Jira Cloud and SharePoint. They will provide strong evidence of fostering collaboration across departments for integration solutions and staying abreast of emerging technologies. Ideally, they will have experience of managing applications and data in professional services or project-based businesses.In this capacity, the Senior Operations Analyst/Senior Systems Admin will play a crucial role in developing automations across applications and leading enhancement efforts.
Responsibilities:
  • Implement API integration strategies to link systems, optimizing automation functions.
  • Customize Jira Cloud environments, integrating with diverse tools/systems to streamline operational workflows.
  • Collaborate with cross-functional teams to devise and deploy integration solutions, prioritizing data security and consistency.
  • Oversee integration performance for reliability and effectiveness, while staying abreast of emerging technologies to drive ongoing enhancements.
  • Develop automated bots to streamline manual processes and enhance efficiency.
  • Employ Microsoft Power Automate, UiPath, or Workato alongside the Power Platform to automate repetitive, rule-based tasks.
  • Lead projects, offering regular feedback to stakeholders and business owners.
  • Manage access requests and system updates, including documentation and technical design specifications, to ensure project success.
  • Configure Jira project management tool, including workflows, issue types, and permission schemes, to align with end-user requirements.
  • Administer Deltek PSA (Professional Services Automation) systems, overseeing data flow, integration, and security measures.
  • Establish and implement monitoring procedures, tools, and standards to uphold system and application security.
  • Apply system and data analysis skills to address service requests, including managing access for end-customers.
  • Preference for SQL skills, enabling efficient data querying and manipulation. Ability to craft SQL statements to capture data from Data Warehouse for visualization and presentation in data visualization software.

Qualifications
  • Bachelor's Degree from an accredited college/university
  • 2-3+ years of system administration experience
  • 2-3+ years of integration experience, particularly defining and mapping disparate data sources (preferably including ERP / PSA applications)
  • 2-3+ years of experience working with and administering SharePoint & Jira applications
  • 2-3+ years of SQL development proficiency (preference)


Other Key Requirements:
  • Possesses strong business acumen and comprehension of consulting business operations.
  • Demonstrates drive, proactivity, and a hands-on approach.
  • Exhibits strong communication skills, capable of extracting and summarizing information, and adept at tailoring communication style and content for diverse audiences, including executives.
  • Shows an understanding of the broader organizational goals and can conceptualize the alignment of their work with the company's mission.
  • Adopts a consultative approach to grasp requirements, delve into specifics, and resolve issues effectively.
  • Proficient in cultivating trusted relationships with team members and project stakeholders.
  • Capable of addressing and resolving conflicts within and across teams efficiently.
  • Operates effectively in a fast-paced and dynamic environment like Deltek, managing multiple projects simultaneously and responding promptly to changes in the business landscape.

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