Collection Agent

1 month ago

Manila, Philippines Shepherd Full time
Description

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

  • Manage a portfolio of accounts to ensure timely collection and resolution of open invoices
  • Conduct thorough research to locate and contact customers who have defaulted on their payments
  • Build rapport with customers to facilitate prompt payment of debts
  • Negotiate payment terms and schedules with customers who are having difficulty paying their debts
  • Record and maintain accurate and up-to-date collection notes and records
  • Collaborate with other departments to ensure the integrity of customer's accounts and outstanding balances information
  • Liaise with legal and external collection agencies as required
  • Conflict resolution and negotiation skills to overcome obstacles to collecting payment

Requirements

  • An associate or bachelor's degree in Finance, Accounting, Business Administration, or related field
  • Experience with active and passive debt collection methods
  • Excellent communication and negotiation skills
  • Strong attention to detail
  • Customer service skills to handle objections and deal with distressed individuals
  • Proficient in Microsoft Office Suite and debt collection software
  • Ability to work independently and in a team environment
  • Extensive knowledge of laws related to collections and codes of ethics.

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