Reports Analyst

3 weeks ago

San Juan, Philippines Transparent BPO Full time

This is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan.

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our client's brand & culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job Overview

The Reporting Analyst is responsible for application development related to reporting for the company.

Responsibilities and Duties

·      Extracting, Collecting, and Loading data from different sources such as databases, spreadsheets, and other relevant sources

·      Create and maintain KPI Dashboards and other reporting

·      Analyze data and provide actionable reporting to various levels of the organization.

·      Demonstrate excellent communications with stakeholders regarding objectives, deliverables, plans and status throughout the reporting lifecycle

·      Other duties as assigned

Required Knowledge and Skills

·      At least 1-year experience with Power Query and Power BI (other Power Platform is a plus e.g., Power App)

·      Superior oral and written communication skills

·      Knowledge of KPI reporting and benchmark practices, statistical and trending analysis methods

·      Prior experience as a report analyst

·      Ability to multi-task and work independently to complete tasks promptly

·      Excellent organizational and prioritizing skills

·      Strong follow-up skills with attention to detail

·      The ability to work and collaborate with employees at all levels within different offices

·      Strong analytical, problem-solving, and decision-making skills

·      Ability to work in high-pressure, fast-paced environment

·      Ability to work flexible hours with the possibility of working outside of contractual hours

·      Ability to give and receive feedback appropriately

·      Ability to maintain a high degree of confidentiality

·      Ability to stay cool and collected in emergency situations

Reporting Structure

·      Direct Manager: Reporting Manager

Education/Experience

  • This position requires a high school diploma (although a bachelor's degree is preferred)
  • Also required is at least 1 year as a reporting analyst experience with heavy knowledge using PowerBI (BPO experience is an advantage)

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