Collections Officer
3 weeks ago
Work Arrangement: On-site
Work Schedule: Dayshift
Employment Type: Full-time Permanent
Location: Eastwood 1880
Minimum Requirements:
- 2 years plus experience in customer service/sales/collections, Billing, and Technical Support positions or related industry
- At least High School graduate (old or new curriculum)
- Excellent Communication Skills as they will be handling Collections Resolutions Calls
- Proven Customer Service Skills with string SOFT SKILLS
- Empathy
- Comprehension and Acknowledgement of the customer's situation
- Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction
- Knowledge of Google Suite Microsoft Word and Excel is desirable.
Responsibilities:
- Receive inbound and/or place outbound calls to negotiate and collect outstanding amounts owed to our client.
- Provide accurate and timely responses to inquiries and manage customer complaints effectively.
- Identify and escalate priority issues, routing calls to appropriate resources when necessary.
- Document all customer interactions according to standard operating procedures.
- Strive for good customer satisfaction and experience, adhering to quality guidelines set by the client.
- Consistently perform based on a continuous improvement model.
- Maintain confidentiality of all login and passwords (both internal and external).
- Participate in all internal and external mandated training and seminars.
- Knowledge, understanding, and compliance with Probe Group policies and procedures.
- Maintain knowledge of functional area and company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Perform other duties as assigned by management.
Probe CX is a leading provider of customer experience solutions, specializing in delivering exceptional service across various industries. As a trusted partner to our clients, we are committed to excellence and innovation in every interaction. We seek a dedicated Collections Officer to join our dynamic team and contribute to our mission of providing outstanding customer service while achieving collection targets.
Walk-in applicants are welcome to visit our site in Eastwood Site - G/F MDC 100 Bldg. Eastwood Libis Quezon City. From 8 AM to 4 PM. Mondays to Fridays.
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