Customer Service Associate 2

3 weeks ago


Taguig, Philippines Abbott Full time
Job Description

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Associate 2 is located in our office at Manila, Philippines. This role is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This job description will be reviewed periodically and is subject to change by management.

Key Areas Of Accountability

Responsible for all facets of assigned account management including, but not limited to, order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers and other areas of business. Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc. Provide accurate documentation of all delays and changes made to an order. Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. Review and respond to all emails with professionalism, accurate information and timely follow up. Properly document customer interactions by recording details of inquiries, complaints, and comments as well as actions taken. Utilize all resources to resolve any issues or potential concerns regarding a customer, product or system. Obtain knowledge of businesses processes to resolve proactively and seek assistance from the leadership team as necessary. Understand and review Credits & Return Goods Authorizations, and Debits. Take note of concerns received from customers and liaise to Support Team or Specialists for resolution. Work with Domestic Customer Service Management in identifying and documenting areas of process changes or improvement. Work with Distribution Centers, supply chain and sales as needed to manage customer expectations and ensure order fulfillment requirements are met. Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, and SharePoint to accurately provide information to all inquiries and follow business guidelines. Execute applicable Quality System processes. Support Sarbanes-Oxley (SOX) compliance. Other duties as assigned

Job Specification

Must be proficient in MS Office including Excel, Word and Outlook

Must have good keyboarding and typing skills

Must have customer service experience, preferably on phone support/tasks Must be able to multi-task and meet deadlines

Must be able to work independently and on a team.

Must be willing to work night shift

  • Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    Job DescriptionAbbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Associate 2 is located...


  • Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    Job Summary:Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Customer Service Associate 2 is located in...


  • Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    The Customer Service Associate II- (ADPI) is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by Abbott...


  • Taguig, Philippines RecruiterPH Full time

    Responsibilities:• Processing e-commerce orders.• Addressing both business to business and direct to consumer inquiries and requests.• Provide clear, timely, accurate and professional customer support.• Communicate complex customer/vendor issues.• Be helpful and supportive to all other Customer Care Team members.Required Skills:• Must have 2-3...


  • Taguig, Philippines SL Temps Inc. Full time

    Qualifications:-Bachelor's Degree/4 year course-MUST have at least 6 months experience in Customer Service-Willing to work in BGC Taguig; -Knowledgeable with any of the following applications such as Ingenium, Prism, OJA, Sales Force CRM, Lotus Notes, and the various notes is an advantage.Job Description:-Conducts outbound calls to CPMA call outs in an...


  • Taguig, Philippines SL Temps Inc. Full time

    Qualifications: -Bachelor's Degree/4 year course -MUST have at least 6 months experience in Customer Service -Willing to work in BGC Taguig; -Knowledgeable with any of the following applications such as Ingenium, Prism, OJA, Sales Force CRM, Lotus Notes, and the various notes is an advantage. Job Description: -Conducts outbound calls to CPMA call outs in...


  • Taguig, Philippines SL Temps Inc. Full time

    Qualifications: -Bachelor's Degree/4 year course -MUST have at least 6 months experience in Customer Service -Willing to work in BGC Taguig; -Knowledgeable with any of the following applications such as Ingenium, Prism, OJA, Sales Force CRM, Lotus Notes, and the various notes is an advantage. Job Description: -Conducts outbound calls to CPMA call outs in...


  • Taguig, Philippines Alorica Full time

    JOB DESCRIPTIONThe Global Business Services Associate will primarily be focused on offering advanced support through phone, email, online chator social media to customers who have questions, concerns or confusion around a particular product or service.ESSENTIAL JOB FUNCTIONS1. Handles and addresses inbound voice, email, and chat inquiries. 2. Identifies and...


  • Taguig City, Philippines RecruiterPH Full time

    Responsibilities: • Processing e-commerce orders. • Addressing both business to business and direct to consumer inquiries and requests. • Provide clear, timely, accurate and professional customer support. • Communicate complex customer/vendor issues. • Be helpful and supportive to all other Customer Care Team members. Required Skills: • Must...


  • Taguig, Philippines Lone Wolf Technologies Full time

    ABOUT LONE WOLFWe're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent! We...


  • Taguig, Philippines RecruiterPH Full time

    Job Description Responsibilities: • Interacts with customers via telephone, email, online chat, or in person to provide support. • Ensures that appropriate actions are taken to resolve customers problems and concerns. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Uses...


  • Taguig, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:• Interacts with customers via telephone, email, online chat, or in person to provide support.• Ensures that appropriate actions are taken to resolve customers problems and concerns.• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.• Uses knowledge of...


  • Taguig City, Philippines RecruiterPH Full time

    Responsibilities: • Processing e-commerce orders. • Addressing both business to business and direct to consumer inquiries and requests. • Provide clear, timely, accurate and professional customer support. • Communicate complex customer/vendor issues. • Be helpful and supportive to all other Customer Care Team members. Required Skills: • Must...


  • Taguig, Philippines RecruiterPH Full time

    Job Description Responsibilities: • Interacts with customers via telephone, email, online chat, or in person to provide support. • Ensures that appropriate actions are taken to resolve customers problems and concerns. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Uses...


  • Taguig, Philippines Alorica Full time

    JOB DESCRIPTIONThe Global Business Services Associate will primarily be focused on offering advanced support through phone, email, online chator social media to customers who have questions, concerns or confusion around a particular product or service.ESSENTIAL JOB FUNCTIONS1. Handles and addresses inbound voice, email, and chat inquiries. 2. Identifies and...


  • Taguig, Philippines Metrobank Full time

    Position Title: Account Service AssociateJob Summary:Assists in meeting the bank's objective in terms of efficiency in servicing of all loan and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank's existing policies and BSP regulations.Liases between the IBS customers and the Bank's operating units...


  • Taguig, Philippines Lone Wolf Technologies Full time

    JOB SUMMARY: As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize...


  • Taguig, Manila, Philippines Willis Towers Watson Full time

    The RoleProvide role model leadership for Customer Service Representatives Ensure schedules are communicated and performed accordingly by CSRsEnsure established practices and work processes, tools and methodologies are being utilizedCoordinate staffing with various Service Center Managers Assist in training and developing associates in the Customer Service...


  • Taguig, Philippines Nityo Infotech Full time

    Educationo University degree Skillso Background in SAP is a must.o Good attention to detailso Excellent communication skills (English)o Good command of MS Office applications (Word, Excel)Experienceo Preferably 2-3 years work experience in customer service, logistics and warehousing related work in FMCG industry.o Basic to intermediate planning experience.o...


  • Taguig, Philippines ABSI Full time

    BUSINESS DEVELOPMENT ASSOCIATE Company Profile KodeGo is a Philippine-based coding bootcamp under Globe’s corporate startup incubator 917Ventures, which equips students with critical and highly-sought after IT skills while offering job placement support. As a Business Development Associate, you are responsible for maximizing growth and customer...