System Analyst

4 weeks ago

Taguig, Philippines Salmon (Fintech Holdings Ltd) Full time

Salmon - What We Do 

We are a team of finance professionals and entrepreneurs backed by world-class investors who have the vision and capabilities to provide better and more inclusive financial services through a combination of technology, product design, security, data analytics and relentless focus on customer service. 

 

We are united by our experiences of building leading financial services and tech companies in various parts of the world and by our desire to apply our experience and modern technology for the benefit of millions of Filipinos and beyond. 

 

We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing easy access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together. 

 

About the Role 

We are looking for an experienced and skilled information technology administrator / system analyst to join our team. You will be responsible for managing, maintaining, and improving our customer service technology platforms, such as cloud-based services, CRM systems, chatbots, and telephony systems. You will also analyze the business and technical requirements of our customers and stakeholders, and design efficient and effective IT solutions to meet their needs.

Responsibilities:

  • Install, configure, and troubleshoot customer service technology platforms, such as CRM systems, chatbots, and telephony systems
  • Monitor and optimize the performance, availability, and security of customer service technology platforms
  • Provide technical support and training to users on how to use customer service technology platforms
  • Consult with users and managers to understand their requirements and expectations
  • Develop and document functional specifications and system designs for customer service technology platforms
  • Coordinate with IT team and developers to implement and test IT solutions for customer service technology platforms
  • Evaluate and recommend new technologies and tools to enhance customer service technology platforms

Requirements:

  • Bachelor's degree in computer science, information technology, or a related field
  • At least 3 years of experience as an information technology administrator, system analyst, or a similar role
  • Proficient in cloud computing, CRM systems, chatbots, and telephony systems
  • Basic understanding of BPMN, chatbot logic design and customer interaction workflow building
  • Excellent analytical, problem-solving, and communication skills
  • Ability to work independently and collaboratively with a team
  • Customer service oriented and attentive to details

Why would it be cool to work with us

 

  • Competitive compensation and medical insurance
  • Ability to work in a fast-paced startup environment where you have a real impact on the business
  • An open-minded environment that welcomes fresh ideas and encourages innovation
  • Our new office in Manila, Philippines
  • Relocation support for eligible candidates
  • Engaging corporate events and team-building activities
  • Distributed team around the world
  • Collaborating with a passionate international team spanning the globe

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