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Collections Representative

3 months ago

Manila, National Capital Region, Philippines Wells Fargo Philippines Full time

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systemsApply knowledge when communicating with delinquent customersSeek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balancesPerform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquencyReceive direction from supervisors, and escalate questions and complex issues to Account Resolution individualsInteract with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers Required Qualifications:6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education Desired Qualifications:Experience in Account Resolution, Collections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, educationExperience in a voice processCompleted 2nd year College Level (no back subjects)1+ year of Collections or Sales experienceFlexible with work hours, schedule and arrangementWilling to work in Mc Kinley Hill, Taguig City