Concierge (BGC Taguig)

3 days ago


Manila, National Capital Region, Philippines Ayala Property Management Corporation (APMC) Full time

Job Description Summary: We are seeking a customer-focused professional to handle unit owner concerns and ensure customer satisfaction through accurate documentation and follow-up.

Job Qualifications:

  • Graduate of any 4-year course.
  • Strong communication skills for direct contact with unit owners.
  • Experience in accurately recording and classifying concerns reported by unit owners.
  • Skilled in monitoring and ensuring customer satisfaction through survey responses.
  • Good English communication skills.
  • Customer service skills.

Job Responsibilities:

  • Contact unit owners directly.
  • Provide daily updates on pending, ongoing, and closed concerns.
  • Request access for initial inspection and repair.
  • Follow up with clients for access and repair.
  • Inform Project Leads and Specialists of raised concerns.
  • Record concern classification.
  • Monitor customer survey responses.
  • Provide a database of accredited contractors.


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