Current jobs related to Service Delivery Specialist - Manila, National Capital Region - Calay Business Consultancy Services, Inc.

  • Delivery Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Suy Sing Commercial Corporation Full time

    Key responsibilities: Monitor delivery trucks for on-time arrivals to customers.Address customer complaints regarding late delivery, damaged or missing items, and poor service from delivery personnel.Inform sales teams of any issues with customers, including wrong addresses or incomplete payments.Provide suggestions for process improvements and better...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Headstart Specialist Full time

    Key Qualifications:• Must have completed at least 2 years of college education• Possesses a minimum of 3 months of experience in a call center environment• Willing to work on-site and in Ilocos region• Open to beginners and career growth opportunitiesAbout the Role:As a Headstart Specialist, we are seeking a highly motivated and customer-focused...

  • Delivery Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Suy Sing Commercial Corporation Full time

    Coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction. Key responsibilities: Monitor delivery trucks for on-time arrival Provide feedback and solutions to customer complaints Inform sales about problems with customers Suggest improvements to work processes and service Assist truckers with...

  • Delivery Specialist

    1 month ago

    Manila, National Capital Region, Philippines Security Bank Corporation Full time

    About the RoleAs a Delivery Specialist, you will execute a data governance framework, policy, and standards for improved data quality in the upstream channels/systems that will provide better customer experience and data-driven management decisions for the Bank's growth.How you'll contributeDevelops control structures in the process and procedures to ensure...

  • Service Delivery Manager

    4 weeks ago

    Manila, National Capital Region, Philippines Essilor Shared Services Philippines Incorporated Full time

    **Job Summary:** Monitor and control the implementation and maintenance of best-of-breed standards in Tech Services and IT Security, ensuring the delivery and quality of services to customers. **Responsibilities:** Monitor and control the implementation and maintenance of best-of-breed standards in Tech Services and IT Security. Lead the deployment of...

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Maynilad Water Services, Inc. Full time

    Job Summary: Key Account Water Service Specialist responsible for coordinating with departments and offices to resolve technical and billing concerns, conducting analysis, and ensuring timely delivery of statements and payments.Main Responsibilities:Coordinates with other departments and offices to resolve technical concerns, such as meter-related activities...

  • Logistics Delivery Specialist

    19 hours ago

    Manila, National Capital Region, Philippines SOURCETECH SOLUTIONS INC. Full time

    Job Title: Delivery Truck DriverAt Sourcetech Solutions Inc., we are committed to delivering high-quality goods to our clients safely and efficiently. We are seeking a skilled Delivery Truck Driver to join our team.Key Responsibilities:• Operate and maneuver delivery trucks to transport goods from our facilities to designated locations, prioritizing safety...

  • Clinical Monitoring and Customer Service Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Rippedboxstation Full time

    Job Title: Clinical Monitoring and Customer Service SpecialistRippedboxstation is seeking a skilled Clinical Monitoring and Customer Service Specialist to join our team. As a key member of our healthcare team, you will be responsible for ensuring the smooth delivery of our RPM, CCM, RTM & PCM services to our patients.Key Responsibilities:Screen patients for...

  • Real Estate Acquisition Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines HYPR Service Full time

    **HYPR Service** is a premier recruitment agency dedicated to connecting exceptional talent in Latin America with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs. HYPR Service excels in...

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines JT International S.A. Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating and creating new products for consumers. Our business is not just about products, but about our people, their talent and potential. When they are free to be themselves and given opportunities to grow and develop, amazing things can happen. Our...

  • Customer Service Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    Job Summary: Process sales orders efficiently and accurately, ensuring timely delivery and order accuracy. Manage lead and order activities for a specified sales group area. Responsibilities: Enter orders manually in SAP or Impulse, verifying accuracy and completeness. Release orders from SAP or Impulse, ensuring timely processing. Modify orders, update...

  • Real Estate Acquisition Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines HYPR Service Full time

    HYPR Service is a leading recruitment agency dedicated to connecting exceptional talent in Latin America with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs. Our team excels in bridging...

  • Procurement Support Specialist

    1 month ago

    Manila, National Capital Region, Philippines Fujitsu Philippines Global Delivery Center Full time

    Fujitsu is the #1 IT Service Company in Japan and is ranked 7th globally. It has 80 years of rich history.Fujitsu's Global Delivery Center in the Philippines is known as WeServ Systems International Inc. We are a subsidiary of Fujitsu Phils, Inc -- one of the country's leading ICT companies. WeServ was established in 1993 and has been operating in the...

  • delivery driver

    2 weeks ago

    Manila, National Capital Region, Philippines Cord Chemicals Inc. Full time

    Delivery DriverDeliver our products safely and efficiently to customers across the region. We need someone with excellent customer service skills, physical fitness, and attention to detail to join our team. Our ideal candidate has at least 2 years of experience as a delivery driver, preferably in the chemical or logistics industry, and is able to do...

  • Real Estate Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines HYPR Service Full time

    About HYPR ServiceHYPR Service is a premier recruitment agency dedicated to connecting exceptional talent with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs.Job Title: Real Estate Follow-up...

  • Real Estate Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines HYPR Service Full time

    About HYPR ServiceHYPR Service is a premier recruitment agency dedicated to connecting exceptional talent with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs.Job Title: Real Estate Follow-up...

  • delivery driver

    2 weeks ago

    Manila, National Capital Region, Philippines Cord Chemicals Inc. Full time

    About the roleCord Chemicals Inc. is seeking an experienced and reliable DELIVERY DRIVER to join our team in Mandaluyong City Metro Manila. This is a full-time position that will be responsible for the safe and efficient delivery of our products to our customers across the region. OUT OF TOWN DELIVERIESResponsibilities Operate a company vehicle to collect...

  • Environmental Sustainability Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines LIKAS YAMAN SERVICE CORPORATION Full time

    Job SummaryWe are seeking a highly skilled and experienced Environmental Sustainability Specialist to join our team at Likas Yaman Service Corporation. The successful candidate will be responsible for planning and executing environmental-related programs, conducting regular environmental monitoring and inspections, and analyzing data to assess trends and...

  • Air Conditioning Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Topserve Service Solutions Inc. Full time

    Topserve Service Solutions Inc. is seeking a skilled Air Conditioning Specialist to join our team. The ideal candidate will have a College Graduate/Vocational course in Electrical NC 2/AC TECH NC 2 and possess knowledge of mechanical and electrical works. We are looking for someone who can work with minimal supervision and has at least 1 year of experience...

  • Transportation Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Zontar Manpowe Service, Inc. Full time

    Job DescriptionWe are seeking a skilled Transportation Specialist to join our team at Zontar Manpowe Service, Inc.The successful candidate will be responsible for providing transportation services to domestic workers from various accommodations to government offices, including OWWA, QVC, and DMW. This role requires strong communication and organizational...

Service Delivery Specialist

3 months ago

Manila, National Capital Region, Philippines Calay Business Consultancy Services, Inc. Full time

Job Description


The Service Delivery Specialist role acts as the first line of contact with our clients and end-users across the globe and provides the most user facing aspect of our business and works to resolve all issues both proactively and reactively. This role requires a general understanding of technology products to allow you to gather information, analyze symptoms and determine/troubleshoot escalation and more advanced problems.

Main Tasks and Responsibilities:



• Provides first level remote technical support including triage and troubleshooting, resolution where possible and assignment where required to the second line or third line support teams and third parties.

• Handles incidents, service requests in Jira ticketing tool.

• Handle inquiries, issues in the community channels such as Telegram and Discord

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment

• Provides monitoring of system performance in the Infrastructure based in Cloud Computing including network, investigate and troubleshoot issues and make recommendations to improve system performance

• Performs initial analysis on the tickets to determine the right priority of the issues

• Takes full ownership for all tickets from open to resolution ensuring delivery within the Service Level Agreements.

• Knows when to prioritize and escalate to the further level of supports, or management team, as well as contacts third party suppliers based on business impact and follows the documented guidelines and operating procedures

• Proactively contributes to the enrichment of knowledge base content.

• Log incident, service request tickets as well as problem and change tickets

Skills and Experiences:



• At least 3 years' work experience, ideally in an international Tech environment with remote working culture

• Bachelor's degree is an advantage

• Solid knowledge and good understanding of best practices from ITIL frameworks

• Nice to have basic programming knowledge

• Must be willing to work on shifting schedule with 24/7 support, including graveyard

• Very good communication skills in English both oral and written

• Customer service mindset/skills by being responsive and dedicated to providing excellent customer service

• Ability to work independently, with a willingness to learn, have strong sense of ownership, responsibility and accountability urgency

• Engaged, well organized, attention to details, enthusiastic and assertive

• Flexible and likes to work in a fast paced, changing and dynamic international environment.

• Team player who is able to do cross-team collaboration and communication.

• Interested in blockchain technology