Sales Quality Officer

2 months ago


Manila, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time

Job Summary

The position is responsible for monitoring, evaluating, and improving the quality of sales activities to ensure customer satisfaction and achieve business objectives. The position is also be responsible for identifying areas for improvement, making recommendations for process enhancements, and checking contracts for accuracy and completeness.

Responsibilities


• Monitor and evaluate sales activities to ensure compliance with established policies and procedures, as well as industry standards.


• Analyze data to identify trends and patterns, and make recommendations to improve sales processes and customer experience.


• Develop and implement training programs for sales representatives to enhance their sales skills and improve the quality of their customer interactions.


• Collaborate with cross-functional teams to develop and implement process improvements that enhance the quality of sales activities and increase customer satisfaction.


• Participate in the development and implementation of quality metrics and KPIs to track progress and measure success.


• Provide regular reports on quality metrics, trends, and recommendations for improvement.


• Check contracts for accuracy and completeness, and ensure compliance with legal and regulatory requirements.


• Collaborate with legal and compliance teams to resolve any issues related to contracts.

Qualifications


• Bachelor's degree in Business Administration, Marketing, or a related field.


• At least 2 years of experience in sales quality assurance, sales operations, or a similar role.


• Excellent analytical and problem-solving skills.


• Strong communication and interpersonal skills.


• Ability to work independently and collaboratively in a team environment.


• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.


• Knowledge of CRM software and sales automation tools is a plus.



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