Real Time Analyst w/ 24K Signing Bonus

2 weeks ago

Manila, National Capital Region, Philippines TRANSCOSMOS ASIA PHILIPPINES, INC. Full time

Qualifications:

College Graduate / bachelor's degree in any field.Preferably with at least 2 years solid experience as Real Time Analyst in a BPO set up.With experience in forecasting and scheduling.Has background in Inbound, Outbound, and Non-Voice services (knowledge on all lines of businesses is a plus).Amenable to work onsite and on a shifting scheduleCan start ASAPJob Description:Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded.Understand and plan all aspects of staffing and capacity management for all sites directly responsibleOrganize and create methods of communication, policies, and procedures that work in collaboration with Operations, Training and Quality, Information Technology, and Human Resources at all levels.Provide clear and concise reporting of team, skill, and center statistics such as service level, occupancy, interval adherence, and absenteeism at determined frequencies.Make recommendations to implement improved processes.Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.Knowledge, understanding, and compliance with TCAP policies and procedures.Accountable for all decisions, actions, and directives made to his/her team.Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.Follow up in a timely manner to ensure customer satisfaction.Provide feedback to management concerning possible problems or areas of improvement.Perform other duties as assigned by management. At Transcosmos, our mission is to leverage customer insights to always be client's most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

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