Product Load Support

2 weeks ago


Manila, National Capital Region, Philippines GBSS Full time

Official role title: Product Support (Travel CMS)

Summary:

Join our dynamic team as a Product Support Specialist, working closely with the Market Development Manager and Product Assistants. In this role, you'll be key to ensuring our campaigns and product materials are executed flawlessly, with a focus on delivering exceptional sales support and customer experiences.

As a Product Support Specialist, you'll manage the creation and maintenance of our campaign websites, loading attractive holiday packages, developing sales notes, and ensuring all relevant sales material is accurate and up to date. You'll also play a crucial role in maintaining our intranet and product hubs with campaign content, making sure all team members have easy access to the resources they need.

Responsibilities:

Understand and interpret excel costing sheets to create web deals for the websiteCreate all sales support materialComplete hotel availability checksRe-size imagesMaintain and support material on the intranet and hubsProvide general support to the Product Team including special projectsManaging priorities of workloadEnsuring deadlines are metEnsuring high level of accuracy and productivity is maintained across all destinations Experience/Qualifications:Knowledge and understanding of wholesale travel from procurement through to production of holiday packagesEntry level understanding of excel spreadsheetsExperience with website CMS systems is preferred but not essential Skills/Competencies:Confident excel skillsExceptional attention to detail and quality controlBe website savvy, including back-end loadingExceptional communicationRelationship development skills in a remote working environmentStrong time management and be able to work autonomouslyAbility to multi-taskFocused on task completion to meet deadlines What We Offer:Dayshift with Sat-Sun off - more time to spend with the familyLeave accrual upon hiringHMO for principal + 1 dependentSpecific client-initiated benefitsCompany-wide engagement activitiesA company that values its employeesCareer planning and development opportunities

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