Technical Content Creator

1 month ago

Cebu, Philippines AMCS Group Full time

Who we are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Job Overview

The Product Training team has a vacancy for a Technical Content Creator. Today AMCS utilises WalkMe as our Digital In App Training Support. This role is intended to support the Product Training team through WalkMe administration and development and with content creation and moderation of the other training materials.

Key Responsibilities


Digital Adoption

Create design, build, test, deploy, and maintain Smart Walk-thrus, in-app guides, shoutouts and Smart Tips, including working with stakeholders to ensure digital adoption offerings are current, accurate, and relevant.Identify gaps and work to close them (missing Walk-thrus, outdated Smart Tips, etc.)Maintain WalkMe (or another digital adoption solution) by tracking all feature enhancements, deploying where appropriate, and communicating.Monitor and respond to reported bugs/issues. Work with digital adoption solution or coach end-users to resolve.Analyze data related to the use of the WalkMe solution against various KPIs.Participate in analysis, planning, instructional design, and content production ensuring the digital adoption guides are maintained and content is current and accurate.Moderate Content and drive improvements in the Knowledge Base to share product knowledge with other teams in the organisation.Help to grow and develop the Subject Matter Expert (SME) community within AMCS.Training Development and Administration:Develop and publish training courses and learning paths using Skilljar LMSCurate existing training into learning paths tailored to each department and role.Perform training administration tasks, including coordinating logistics for training sessions, such as scheduling, materials, and booking arrangements.Maintain and update training records, ensuring compliance with mandatory training requirements.Evaluate the effectiveness of training programs and adoption programs through assessments, surveys, and feedback, implementing improvements as needed.Education & Work ExperienceBachelors' degree with a minimum of 2 years related experienceKnowledge of WalkMe or another In App training tool is beneficialAdvanced in all Microsoft Office applicationsPower BI/Automate would be beneficialExperience with Automated Response or Chatbot systems desirableSkills & CompetenciesAbility to collaborate and build relationship with SME's and co-workers.Excellent professional judgement and problem-solving skillsStrong attention to detail as well as organization/time management skillsEnthusiastic team player who is willing to help and take initiativeAbility to work independentlyAbility to assess and learn to use technologyJoin us drive a more sustainable future and enjoy these benefits:Health insurance covering up to three dependentsEmployee shuttle serviceOn-site food and free flowing coffeeAllowancesComprehensive learning and development platform that provides on-the-job training on key skills with the ability to regularly self-assess and track your progress centrally15 vacation leave and 15 sick leave

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