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KC Accounts Receivable Team Leader

2 months ago

Cebu, Philippines Kuehne Nagel Full time
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. You will be joining our high performing Knowledge Center Finance team in Cebu. Your Role You will be responsible for managing collection activities of your team's portfolio, including issue resolution, working towards achieving process efficiency. You will be responsible for all aspects of the collection process, identifying customer billing issues and being accountable for reducing the accounts receivables of your team's accounts. You will communicate professionally with a variety of internal + external stakeholders while providing exceptional customer service. Your Responsibilities
  • To lead a team of accounts receivables specialists for your assigned portfolio of accounts and monitor their performance and productivity.
  • To understand customer requirements and resolve their complaints by seeking for a solution with the operational or sales teams.
  • To participate periodically in portfolio monitoring meetings (Conf Call) with local teams. Follow up and provide feedback within the deadlines established in said meetings.
  • To ensure prompt payment from customers by regular follow ups + tracking via email or phone call.
  • To ensure timely reconciliation + sharing of statement of accounts (SOA) with customers.
  • To proactively provide pre-alert notifications on credit status of existing or potential trading partners.
  • To understand the end-to-end accounts receivable process, lead in continuous improvement + drive productivity for related processes.
  • To recommend accounts for escalated collection efforts via country finance or key account structure.
  • To understand the end-to-end accounts receivable process, identifying redundant steps to drive continuous
    improvement.
  • To independently analyze teams assigned portfolio of accounts and define a collection plan.
Your Skills and Experiences
  • Minimum of 3 years' experience in Business-to-Business Accounts Receivable Collections required.
  • Strong knowledge of collection processes and AR Policies & Procedures.
  • Excellent negotiation and customer service skills required.
  • Average proficiency with MS Excel required.
  • Excellent verbal and written communications skills in English.
  • Strong attention to detail and excellent follow-up skills required.
  • Must be able to work well with team/individuals at all levels inside and outside of the organization.
  • Self-Starter with the ability to work with minimal supervision.
  • Additional language skills are an advantage.
Good Reasons to Join We want to be the best company to work for + with. In collaboration with your team members, you will drive delivery of customer excellence + operational efficiency in processes. You provide unbiased financial insights, flag any potential risks + intervene to mitigate these risks. In close partnership with the business, you will establish a well-functioning business controlling mechanism in relation to account payable for the region. On a regular basis, you consult with key stakeholders to review progress, ensuring a focus on continuous improvement + high quality work processes while meeting service level agreements. Finally focus on best-in-class processes for better efficiencies + improved financial performance of the company. We offer you a challenging position in a vibrant work environment where development and progress are a priority. Additional to opportunities for professional learning, you will learn to work with cutting-edge IT systems. You will join an ambitious and dynamic team, within a pleasant and casual working climate.