Accounts Receivable

3 weeks ago


Manila, National Capital Region, Philippines HR Network Inc. Full time

Job Description:

To provide excellent credit & collection activities to customers by:High level of communicationsTimely follow up on aging accounts for post collectionTimely pre-due date courtesy calls for pre collectionProvide accurate informationProactive assistanceProper, accurate, and timely information processingUtilizes knowledge and system resources to walkthrough customers and verify symptoms and issues.Tracking of shipments includes printing of POD and packing slipPrepare weekly/monthly statementsChecks customer payment in portalBack-up for List and Destroy credits includes printing of documentsMaintains and administers customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requestsIndividual transaction management based on client agreementEscalates delinquent customers to team leader, supervisor and division POC for warranty cancellation, credit-hold, credit limit decrease, etc...Provides first line credit and collection services through voice, fax & email. Accepts both outbound & inbound calls.Effectively and efficiently communicates with counterpart and the division any relevant issues that affects his/ her ability to collect (system issues, issues delaying payment, cash flow problem of customers and disputes).Job Qualifications:Graduate of Bachelor of Science in Business, Financial, Accounting and/or equivalent Practical knowledge of Oracle or other ERP (SAP, JD Edwards, etc),is a plusRelated experience in the BPO industry (Business to Business Collections, Order Entry, Customer Service, Accounts Payable, Cash Application, Accounts Receivable)Advanced MS Excel/ Google Application skillsVery good English written and oral communication skills, as all written and phone communication will be in EnglishWith at least on 1-2 years of work experience in Collections or Customer Service-related fieldWilling to work on a night shift scheduleWilling to work in a Work-from-Home setup
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