System Support Analyst

2 months ago

Manila, National Capital Region, Philippines FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing:

  • Provides 24 x 7 on-call support for all assigned production-related systems.
  • Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
  • May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
  • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
  • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
  • Assists in documenting current policies and procedures.
  • Represents team on cross-functional teams for production, support and development activities.
  • Performs specialty production processing.
  • Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
  • Performs monthly and quarterly SOX testing.
  • Interacts with internal departments to deliver solutions.
  • Interprets and presents data and conclusions to management as needed.
  • Improve methodologies used in the job.
  • Other related duties assigned as needed.

What You Will Bring:

  • Must have skills/tools/experience - Troubleshooting SQL database, scripting, analyzing character limits, stored procs. A lot of our algorithms are SQL code based.
  • Nice to have skills/tools/experience - Windows servers, browsers, network connections, security permissions from group policies down to the application permissions,
  • Must be amenable to work either mid shift or night shift (shifting between the two)
  • Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)
  • College Undergraduates or Non-Bachelor's Degree holders with relevant experience are welcome to apply
  • Knowledge of the basic principles, processes, phases and roles of application development methodologies
  • Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
  • Knowledge of testing tools and quality control requirements
  • Knowledge of programming languages
  • • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
  • Demonstrated knowledge of company products and services
  • Excellent analytical, problem-solving and time management skills
  • Ability to successfully manage multiple concurrent tasks
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Ability to work well in a fast-paced, high stress team environment
  • Ability to work independently and intuitive ability to prioritize assignments
  • Must be dependable and able to meet and fulfill obligations
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Willingly shares relevant technical and/or industry knowledge and expertise with other resources
  • Must be highly flexible and adapt to changing priorities
  • Must be extremely detail-oriented and thorough in completing tasks
  • Willing to take on responsibilities and challenges

What We Offer:

  • A competitive salary and benefits, including HMO on Day 1
  • Great workspaces with dedicated and motivated colleagues
  • A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Support Analyst

    3 months ago

    Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    The IT Support Analyst is an internal customer service and support role responsible for coordinating and providing support for desktop/ laptop, printer, and telecom systems. This role is part of a regional support team; and is primarily focused on supporting employees based in location Manila, however you will also be required to provide remote support to...

  • IT System Analyst

    22 hours ago

    Manila, National Capital Region, Philippines Joy~Nostalg Group Full time

    System Analyst with a specialization in accounting. The ideal candidate will have a strong understanding of accounting principles and information systems, enabling them to bridge the gap between financial processes and technological solutions. **Job Summary:** We are seeking a skilled System Analyst to join our team and lead the development and...

  • IT System Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Joy~Nostalg Group Full time

    System Analyst with a specialization in accounting. The ideal candidate will have a strong understanding of accounting principles and information systems, enabling them to bridge the gap between financial processes and technological solutions. This role involves analyzing, designing, implementing, and maintaining accounting systems to ensure accuracy,...

  • System Analyst

    22 hours ago

    Manila, National Capital Region, Philippines MegaXcess IT Solutions Inc. Full time

    Systems Analyst responsible for understanding and documenting system requirements, training, and knowledge transfer. Implements, maintains, and supports IT and information systems to meet business needs. Collaborates with IT team and developers to produce new systems. Coordinates with stakeholders to establish project scope, system goals, and...

  • Financial Systems Analyst

    1 month ago

    Manila, National Capital Region, Philippines Wills International Sales Corporation Full time

    Financial Systems Analyst will be responsible for the development and maintenance of the company's financial reporting systems and processes. This position is directly reporting to the AVP-Finance.Responsible for the support and maintenance of various finance back-office systems and tool.Analyzes, documents, and identifies technical solutions to business...

  • Systems Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines San Miguel Foods Full time

    The candidate must be a graduate of Accounting or Business Courses/Business Management Courses (e.g., Business Administration), Industrial Engineering, or a relevant field.A CPA or with a master's degree is an advantage.With background as a systems or process analyst or in a similar role.With relevant training, including, but not limited to, Lean Six Sigma,...

  • Systems Analyst

    4 months ago

    Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

    JOB SUMMARYThe Systems and Integration Officer identifies and document detailed requirements for integration, development, and enhancement of application systems. Participates in definition, design, testing, training, implementation, and support of system requirements while clarifying ambiguities and firming up concepts where necessary. Works closely with...

  • System Support Analyst Senior

    1 month ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Job Title: Application Support Specialist FIS is a leading provider of financial services technology solutions, and we're seeking a highly skilled Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our internal clients, resolving technical issues, and...

  • information systems analyst iii

    3 weeks ago

    Manila, National Capital Region, Philippines Valenzuela City Medical Center - Government Full time

    INFORMATION SYSTEMS ANALYST III in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Support Operations Analyst

    2 months ago

    Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time

    Support Operations Analyst (Automation) Lead, Customer Service & Support Our Support Operations Automation Analysts are the drivers behind our continued growth and success. With our commitment to innovation, it's our operations analysts who help implement strategic initiatives for improved efficiency and productivity. Our ideal candidate is a detailed...

  • System Support Analyst Senior

    2 months ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • HR System Assistant

    3 weeks ago

    Manila, National Capital Region, Philippines SM Store Head Office Full time

    The HR Systems Assistant will perform technical and operational support to maintain the HR Systems. The role is responsible for executing regular and approved systems activities and defined HR processes performed at the corporate office. Will respond to system users on escalated concerns and execute all approved systems solutions.Responsibilities• Maintain...

  • Application Support Analyst

    2 days ago

    Manila, National Capital Region, Philippines Deltek Systems (Philippines), Ltd. Full time

    Deltek is seeking a customer service representative to provide prompt, professional, and helpful support to customers via phone, chat, and email. Key Responsibilities: Respond to customer inquiries in a timely and professional manner. Document all customer interactions via Deltek's case tracking system. Utilize basic troubleshooting skills and product...

  • Systems Analyst

    1 month ago

    Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time

    Responsibilities:Understand the product features and out-of-box requirements and map the functional requirementsEnsure the operational support process are aligned with the business objectives and stated business requirementsConduct fit-gap analysis on products and develop reasonable working alternativesSupport the product evaluation during the service...

  • L2 Technical Support

    3 weeks ago

    Manila, National Capital Region, Philippines Flat Planet Philippines , Inc. Full time

    Application Support Analyst Our company is seeking a dedicated Application Support Analyst to join our dynamic operations team. This role is pivotal in ensuring the smooth functioning of our applications and systems, providing support to our users, and contributing to continuous improvement initiatives. Key Responsibilities: • Provide first and...

  • System Support Analyst Senior

    1 month ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • SAP Support Analyst

    1 month ago

    Manila, National Capital Region, Philippines B & M Global Services Manila, Inc. Full time

    The SAP Support Analyst will be responsible for providing consistent high-quality customer service and functional/technical support for Baker McKenzie's financial application. Also responsible for resolving issues in a timely and efficient manner, and escalating to support groups when necessary.Responsibilities:Provide initial assessment and troubleshooting...

  • System Support Specialist

    1 month ago

    Manila, National Capital Region, Philippines 2GO Group Inc. Full time

    Job Summary:We are seeking a talented, experienced, and motivated System Support Specialist to join our IT team. In this role, you will be primarily responsible for providing implementation, maintenance, and support activities of INFOR WMS/SCE Module for 2GO Logistics Business Unit. You will play a crucial role in ensuring the availability and reliability of...

  • Business Systems Analyst

    22 hours ago

    Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time

    We are seeking a dedicated and detail-oriented Business Systems Analyst to provide technical support and assistance to our Salesforce users, ensuring the smooth operation and optimization of our Salesforce CRM system. About the Role: Mid-level professional with knowledge in a technical discipline or specialization Position for a developing...

  • IT Systems and Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines KUSUM HEALTHCARE PRIVATE LIMITED Full time

    Key Responsibilities:Technical Support & Troubleshooting:Provide comprehensive support for hardware and software issues, including repairs and upgrades for desktops, laptops, tablets, printers, and mobile devices.Remotely resolve technical problems via tools like Anydesk and TeamViewer.Troubleshoot network issues, including routers, modems, and LAN/WAN...