System Support Analyst Senior

2 months ago

Manila, National Capital Region, Philippines FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

  • Provides 24 x 7 on-call support for all assigned production-related systems.
  • May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
  • Identifying and resolving technical issues
  • Assisting with system integrations
  • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
  • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
  • Assists in documenting current policies and procedures.
  • Represents team on cross-functional teams for production, support and development activities.
  • Performs specialty production processing.
  • Interacts with internal departments to deliver solutions.
  • Interprets and presents data and conclusions to management as needed.
  • Improve methodologies used in the job.
  • Other related duties assigned as needed.

What You Will Bring:

  • Must have skills/tools/experience Unix, Windows, Application support, Unix programming/scripting (Bash, Python, Perl, etc.), ServiceNow, ITIL service management (incident, request, change, problem, knowledge)
  • Nice to have skills/tools/experience: Network, System Admin Certificate Management, Apache web service, Jira, Akamai
  • Must be willing to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Building, Magallanes, Makati City (located near Magallanes MRT Station, EDSA)
  • Must be willing to work on a night shift (9pm to 6am) with rotational on-call schedule to cover off-hours including weekends
  • College Undergraduates and Non-Bachelor's Degree holders with relevant experience are welcome to apply
  • Knowledge of the basic principles, processes, phases and roles of application development methodologies
  • Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
  • Knowledge of testing tools and quality control requirements
  • Knowledge of programming languages
  • Demonstrated knowledge of company products and services
  • Excellent analytical, problem-solving and time management skills
  • Ability to successfully manage multiple concurrent tasks
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Ability to work well in a fast-paced, high stress team environment
  • Ability to work independently and intuitive ability to prioritize assignments
  • Must be dependable and able to meet and fulfill obligations
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Willingly shares relevant technical and/or industry knowledge and expertise with other resources
  • Must be highly flexible and adapt to changing priorities
  • Must be extremely detail-oriented and thorough in completing tasks
  • Willing to take on responsibilities and challenges

What We Offer:

  • A competitive salary and benefits, including HMO on Day 1
  • Great workspaces with dedicated and motivated colleagues
  • A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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