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Finance Specialist
2 weeks ago
Emerson's 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Dispute Resolution Specialist, you will be given the opportunity to make a difference by providing consistent, high-value-added support across different Emerson products and services globally. You will be uniquely positioned to expertly provide unmatched solutions that solve the world's critical problems and bring more value to Emerson's customers.
In this capacity, you will be a brand ambassador, supporting our vision by creating remarkable solutions for consumers while building relationships based on trust and loyalty. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines All roles are currently on a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In This Role, Your Responsibilities Will Be:
Providing excellent deduction resolution activities to InSinkErator customersDispute deductions when necessary and understand process flows of various customer portals for disputes and customer communication. Utilizing Knowledgebase, Laboratory and other available resources to assist consumers Identifying customer risks, trends and communicating them to the stakeholders. Who You Are:You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are a proactive self-starter and highly innovative in approaching problem-solving and seeing opportunities that benefit the consumer. You can proficiently communicate ideas and deliver clear and concise explanations, understandings, and resolutions to customer inquiries. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
- Graduate of a 4-year Course with Business, Financial or Accounting Background
- Practical knowledge of Oracle or other ERP (SAP, JD Edwards, etc), a plus
- Related experience in the BPO industry (Business to Business Collections, Order Entry, Customer Service, Accounts Payable, Cash Application, Accounts Receivable
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