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Infrastructure Analyst

2 months ago

Manila, National Capital Region, Philippines CF Solutions Philippines Inc. Full time

As an Infrastructure Analyst, you will play a crucial role in maintaining and enhancing our customer's infrastructure along with handling escalations from our IT Services team. You will be responsible for maintaining and troubleshooting various components of our technology infrastructure to ensure optimal performance and reliability. This role requires a strong understanding of infrastructure technologies, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams and vendors.

Primary Responsibilities

Fielding P1/S1 tickets that come in and engaging additional teams and vendors as required. Continuous maintenance on customer systems. Assisting with automated reboots to ensure customers are functional afterwards. In depth troubleshooting and investigations on complex or longer term issue. Secondary ResponsibilitiesEnhancing team documentation to improve process and flow. Assisting L1 with additional functions within Office 365/Azure. Work with dispatched technicians to resolve issues.Application deployments and installations. Requirements3+ years Windows Server Administration and Windows Desktop Administration2+ years Office 365/Azure administration.Excellent analytical and problem-solving skills, with the ability to troubleshoot complex infrastructure issues.Familiarity with VMWare and HyperV Virtualization Platforms. Knowledge of networking concepts, protocols, and technologies (EX: TCP/IP, DNS, DHCP, VPN).Experience with Backup systems (EX: Veeam, Datto, Nakivo, etc.)Solid organizational skills and strong attention to detail.Excellent written and oral communication skills.Ability to function effectively in a fast-paced environment.Must be able to work independently without a guided workflow and prioritize incoming tasks. Must be able to summarize complex issues in a timely and understandable manner for clients.Relevant certifications (e.g., CCNA, MCSE, AWS Certified Solutions Architect) are a plus.Familiarity with Mac/Apple systems is a plus.