F&B Associate

4 weeks ago


Cebu, Philippines Universal Hotels and Resorts, Inc. Full time

Job Summary: We seek a skilled and friendly Server to provide exceptional dining experiences to our guests. The ideal candidate will possess excellent communication and interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Greet guests warmly and seat them at their tables, providing menus and offering suggestions on menu items, specials, and wine pairings.
  • Take orders accurately and efficiently, noting any special requests or dietary restrictions.
  • Serve and deliver orders to the correct tables in a timely manner, ensuring accuracy and presentation standards are met.
  • Check with guests' satisfaction throughout the meal, addressing any concerns or requests promptly.
  • Handle guest payment, presenting bills, processing payments accurately, and returning change or receipts promptly.
  • Comply with Food & Beverage standards relating to Food and Beverage Safety Management, Occupational Safety, HACCP standards and regulations.
  • Adhere to company regulations and policies, including personal hygiene and grooming practices.
  • Maintain cleanliness by clearing tables, resetting them for the next guests, and ensuring the overall cleanliness and organization of the dining area.
  • Coordinate with culinary by communicating orders to the kitchen and coordinating timing to ensure efficient service.
  • Upsell and highlight promotion of any outlet specials, offers, desserts, or additional items to increase sales and enhance the guest experience.
  • Collaborate with other restaurant associates to ensure smooth operations.

Qualifications:

  • Graduate of Associate or Bachelor's Degree in Hospitality and Tourism or equivalent.
  • Previous experience in a similar role preferred, but not required.
  • Excellent customer service skills with a friendly and positive attitude.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and multitask.
  • Attention to detail and accuracy in order taking and cash handling.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Willingness and strong initiative in learning the menu items, offerings, and specials, including ingredients and preparation methods, to answer questions and provide information to guests.
  • Food handler's permit or willingness to obtain one.

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