Enterprise Systems Support Specialist

2 weeks ago


Manila, National Capital Region, Philippines Masergy Philippines Inc. Full time

Process Enterprise Sales contracts by setting up systems, onboarding requirements, and transferring sites/projects to Service Delivery. End-to-end onboarding of customers into systems, validating accuracy for timely handoff. Collaborate with internal stakeholders to correct contracts/documentation before implementation. Manage escalations with customer and technical support teams, ensuring timely and accurate resolution within defined Service Level Agreements. Identify internal process gaps through root cause analysis.



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