Medical Hotline Doctor

Job Summary: Medical Doctor with 5 years post qualification experience in Emergency Room or General Practice, willing to relocate to Clark, Pampanga. Responsibilities include operating medical triage phone lines, providing medical advice, and referring patients to internal or external services. Key competencies include attention to detail, effective communication, and working within a protocol driven system.

Responsibilities and Accountabilities:

* Off Base Sickness Triage (Cabin Crew):

**Key Tasks:**

* Operate a medical triage phone line for Cabin Crew calling sick off base.

* Carry out medical assessment of 'sick' off base cabin crew via phone and provide intervention and outcome based on severity of condition within an agreed protocol framework.

* Effectively outcome crew to ensure optimal cost effective appropriate care and advice is received.

* Ensure 'non-operating' crew are returned to 'Home Base' as quickly as possible within the framework of passenger clearance standards.

* Medical Advice Line:

**Key Tasks:**

* Operate a call back medical advice line to ALL eligible patients.

* Refer appropriately when required to internal services or external services within the agreed service standards.

* Give appropriate, safe medical advice for self-limiting /self-care health problems.

* Medical Emergency Line:

**Key Tasks:**

* Operate a 24/7 Emergency Line to assist eligible staff having a life-threatening medical condition needing an Emergency Referral.

* Refer appropriately when required to internal services or external services within the agreed service standards.

* Assess the need for ambulance and advice appropriately.

* MEDIF:

**Key Tasks:**

* Medical clearance of Emirates passengers who require fitness to fly assessment. This is done within the IATA framework for medical passenger clearance.

* FREMEC:

**Key Tasks:**

* FREMEC Card approval for passengers with Chronic Stable Medical condition.

* Excess Baggage due to Medical reasons:

**Key Tasks:**

* Advise operations the appropriateness of the excess baggage due to medical reasons.

* OCC MED PEM:

**Key Tasks:**

* Review the medical reports and health declaration forms of EK HR applicants for Fitness to Work.

* Medical Laboratory Results Triage:

**Key Tasks:**

* Review the staff's laboratory results and action appropriately based on guidelines agreed with EK clinic.

* Other tasks may be assigned.

Competencies:

* Attention to detail and quality.

* Effective communication.

* Working within a protocol driven system.

---