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Customer Service Representative Tier II

3 months ago

Manila, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time

Job Brief

: AS A CUSTOMER SERVICE REPRESENTATIVE-TIER II, HIGHEST LEVEL OF CUSTOMER SERVICE IS EXPECTED TO BE SURE THAT THE CUSTOMERS ON THE CLIENT PLATFORM REMAIN WITH OUTSTANDING EXPERIENCE. IN THIS ROLE, YOU ARE RESPONSIBLE FOR INCOMING CALLS/TEXT/CHAT/EMAIL MESSAGES WHILE KEEPING THE WAIT TIME DOWN. IN ADDITION, COMMUNICATING WITH THE REST OF THE DEPARTMENTS TO KEEP OUR NURSES AND FACILITIES SATISFIED. WE ARE LOOKING FOR SOMEONE WHO IS DEDICATED, ENTHUSIASTIC, A PROBLEM SOLVER, AND A RELATIONSHIP BUILDER. OFTEN, YOU ARE THE FIRST POINT OF CONTACT WHEN CUSTOMERS AND FACILITIES ARE CALLING IN.

Roles & Responsibilities

Efficiently process incoming customer and facilities contacts through text, phone, and emailIdentify and assess customers' needs to achieve satisfaction.Strives for the one contact resolution goal and eliminates the need for follow-upFoster confident relationships through open and engaging communicationGo above and beyond to engage with customers.At least 2 years' experience in customer service or equivalentCompetencies For The JobPROBLEM SOLVING SKILLCOMMUNICATION SKILLCUSTOMER SERVICE SKILL