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Mandarin Bilingual Agent/Associate for HR services Account

4 months ago

Manila, National Capital Region, Philippines Conduent Full time

您好 (Nínhǎo) Jobseekers

WE ARE LOOKING FOR MANDARIN BILINGUAL REPRESENTATIVES

-agent position for HR account (blended voice and non-voice). Please read all the details below before applying.

Salary & benefits offered: 65k-85kPhp package with language premium + performance based incentives + 13th month pay + HMO + group life insurance + government-mandated benefits contribution

Job Responsibilities:

Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.Resolves telephone and chat inquiries quickly.Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.Provides information to employees and HR on matters pertaining to personnel forms and records.Initiates appropriate actions as required by HR or employee.Advises on benefit plan options.Performs other duties as assigned.Complies with all policies and standards. Job Qualifications:Excellent communication skills (oral and written). Fluent in English.Bilingual language proficiency is on a working professional/business level.At least 2nd year College or Senior Highschool Graduate levels, or equivalent.Experience as a bilingual BPO CSR/agent or bilingual professional in other industries is a must.has experience in handling transactional accounts or HR shared services is an advantage.Amenable to work onsite in Mall of Asia Complex, Pasay City.Work schedule is dayshift but still flexible to work on any shift schedules, overtime, and during holidays. (Weekends off. Work schedules will depend on the local time zone of the in-scope countries of the client)Can START ASAP.Open to Filipinos or foreign nationals with permanent residency in the PH are prioritized. Qualifications for bilingual:Mandarin/ huáyŭ / 漢語 / 汉语 / 拼音- with proficiency level to intermediate (HSK 4/ B2 or equivalent) or native speaker.

For more details, please visit our website Conduent Careers and search for job title, Mandarin Bilingual - HR Solutions Services Associate.

We care about your safety in this time of health crisis, so we make our recruitment process convenient for you

Prescreening and Recruitment Interviews (over-the-phone)Language Assessment (online/remote)Operations interview (online/remote)Job Offer (final salary package amount will depend on the assessment and approval of the hiring manager)