Digital Product Partner

2 weeks ago

Manila, National Capital Region, Philippines REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. Full time

Summary:

The Product Partner works closely with the Product Owner, Product Manager, Product Group Lead and Business Partners to understand and act on product performance trends. They drive product adoption through effective training, translating complex product features into actionable insights for users. They monitor shows, looking for success stories and proposing improvements to build best practice.

Accountabilities:

Prove Product during Early Adoption: negotiate early adoption of new products or feature with pilot Business Units globally, creating local wins and familiarizing Business Units with ownership of the productFully Understand the Product: serve as a Subject-Matter-Expert on RX platforms, cultivating awareness of the digital products and accompanying developments.Discover success: monitor RX shows globally, analyzing product performance trends, spotting high and low performing shows, working with Business Partners to understand blockers and creating action plans in collaboration with the Product OwnerCommunicate Product releases: get technical notes from Product Owner and translate them in non-technical terms to suit the needs of our internal customers and end users and share with relevant stakeholders. Create product FAQs.Enable success with the product: creating and updating engaging, customer-centric user guides, playbooks, training material for their product(s). Develop and run effective training sessions to ensure Digital, Sales and marketing teams within Business Units have high confidence in the product's value and how to get success with it. Provide exceptional training and support to Business Partners to set them up for success with global product roll outGather and analyze data and create reports on usage, issues, and improvement opportunitiesProject management: plan and track adoption of our products globally, monitoring risks and issues and reporting progress Job Specifications:

Essential skills

Analytical thinking: ability to analyze data trends, understand complex systems, attention to detail in analyzing data and preparing reportsKnowledge of data analysis tools such as Excel and being able to read, understand, and draw conclusions from a PowerBI reportProficiency in creating clear, concise, and accurate documentation and training materials that explain technical information in a way that is easily understood by non-technical teams and that enables them to get high confidence in the product's value and how to get best outcomes with itAbility to create compelling, engaging customer-facing updates in a variety of formatsKnowledge of Agile Principles and Ways of Working in the context of product developmentStakeholder management: ability to manage expectations and communicate with different stakeholders, approachableUnderstanding and adapting to different contexts and environments Qualifications:Must possess at least a Bachelor's/College degree, any fieldMust have at least 1 year of working experience in similar role or with transferable skillsMust have experience working with North Star Metrics, KPIs or SMART goalsExperience creating and delivering engaging, customer-centric product demos: presenting products in terms of value proposition, what outcomes can be driven from features, and using the right language to elicit interestExperience assessing user readiness or user capability and designing appropriate training or onboarding plan desirableExperience working in the IT/technology sector preferredExperience working with in-house developed digital products highly desirable, understanding the context and challenges posed by in-house developed digital productsExperience managing digital projectsLeadership experience in managing both people and productsIndustry knowledge in group product management

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