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IT Support Staff

2 months ago

Cavite City, Calabarzon, Philippines Shadow Office Solutions, Inc. Full time

Duties and Responsibilities:

Main duties for the IT Support Officer is to provide first line support to troubleshoot user issues, monitor security and to support the business core applications.General Level 1 - 2 user support and case management Office 365 Suite - Excel, Word and PowerPoint Outlook, OneDrive and SharePoint supportGeneral level 1 networking knowledge and skillsAzure AD administration. User onboarding, password resets, signature setup, user trainingGeneral user onboarding / offboarding and support with common platforms. Password manager rolloutGeneral security managementPasswords managementGeneral desktop/laptop configuration and trouble shooting skillsKnowledge on terminal serverKnowledge on PowerShell scriptingExperience in ProgrammingAny other adhoc IT related assistance/troubleshooting that may be assigned from time to time RequirementsSound Knowledge of Microsoft Office applicationsExcellent attention to detail, and work well in a team environmentMust have a "can-do" attitudeStrong decision-making skillsMust be able to work both independently and team-orientedAbility to work in Azure Active DirectoryProficient in the administration of MS SharePoint\OnedriveEffective organizational and time management skillsCreate documentation for staff for training purposesStrong problem solving skillsEffective communication and interpersonal skills with strong customer focus by maintaining professional and courteous demeanourAbility to troubleshoot general hardware issues - eg printer issues, microphone and camera on laptops