Associate Endpoint Engineer

2 weeks ago

San Fernando, Central Luzon, Philippines Cloudstaff Philippines Inc. Full time

We're Hiring: Associate Endpoint Engineer

Looking for a role that fosters collaboration, creativity, and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a new Associate Endpoint Engineer to join our team at Cloudstaff, a leading outsourcing company that empowers businesses to thrive through smarter talent solutions.

Key Responsibilities:

* Provide timely solutions to clients by identifying and diagnosing technical problems, guiding them through corrective actions.

* Maintain and enhance client resources by documenting troubleshooting steps and writing user-friendly guides.

* Assist in the development of client training programs by identifying learning gaps and recommending instructional materials.

* Recommend devices and techniques to accommodate clients with disabilities, ensuring an inclusive support experience.

* Identify and recommend changes to improve system performance and resolve recurring technical issues.

* Stay updated on industry trends and expand knowledge by participating in educational opportunities and maintaining professional networks.

Requirements:

* Willingness to work in rotational shifts (24/7 or 24/5 coverage) to meet support needs.

* Familiarity with using ticketing systems (preferred).

* Strong problem-solving abilities with a focus on providing practical solutions.

* Basic knowledge of LAN and understanding of network fundamentals.

* Previous help desk experience is a plus.

* Proficient in verbal and written communication (rating of 8 out of 10).

* Experience with operating systems including Unix-like, Microsoft, and macOS.

* Proficiency in handling VoIP phone systems and delivering support over the phone.

Perks & Benefits (Work From Office/Hybrid):

* Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment.

* Up to 24 leave credits per year.

* Flexible leave credits which may be used for vacation, emergency, and sick leaves.

* Superb and exciting Mid-Year Parties – with items to give away and cash prizes.

* Endless opportunities for career advancement.

* Exclusive ATM inside the office for employee's convenience.

* Annual Performance Review with Salary Increase.

* We set you up for success with a company-provided PC/Laptop and fiber internet connection.

* Look forward to weekly office perks for work from office staff – Free Coffee, Meals, and Beer Fridays.

* Top-notch workplace with first-class VIP lounge and game rooms.

* Child-friendly spaces to cater to the needs of employees with children, enhancing work-life balance.

* Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues.

* International career growth and connections.

* Unlimited cash incentives for hired referrals.

* Mental Wellness Employee Assistance program through Lifeworks.

* In-house psychiatrist available to support employees' well-being.

* Become part of the Employee Share Units program.

* Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes, etc.

Why Cloudstaff is the #1 Workplace?

* Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition.

* Invest in You: We support your development through comprehensive training programs, mentoring, and opportunities for career advancement.

* Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks, and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**

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