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SAP Customer Service Systems Consultant

3 months ago

Manila, National Capital Region, Philippines Deloitte SEA Full time

Title: SAP (Customer Service/CS) Consultant based in Deloitte Consulting Philippines Delivery Center

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now

Work you'll do

Deloitte's Enterprise Application SAP practice helps clients solve complex business issues by combining process and industry knowledge with deep expertise in enabling technologies and packaged software and this team is expanding rapidly.

Outside of your client facing and advisory work, you will also play a pivotal role in shaping the future of Deloitte's SAP practice. We are looking for leaders of the future, and we offer training to ensure every Consultant has the potential to make it to the top. As an organization we continue to grow faster than our rivals by continually challenging what we do and how we do it.

We are seeking a highly skilled SAP Customer Service Systems Consultant to drive the advancement and deployment within SAP Customer Service (CS). In this role, you will be pivotal in ensuring that the CS functions meet operational requirements by overseeing the development, maintenance, and rollout of functionalities and interfaces.

  • System Development and Roll-out: Lead the continuous development and deployment of SAP CS system, ensuring alignment with operational needs and requirements.
  • Functional Oversight: Manage the development, maintenance, and implementation of functionalities and interfaces critical to CS operations.
  • Global Process Optimization: Establish global transparency across SAP landscape and CS processes, driving efficiencies and process optimizations globally.
  • Business Process Understanding: Gain a deep understanding of internal CS business processes and goals. Develop solutions that enable rapid adaptation to evolving market demands.
  • Innovation and Optimization: Explore innovations in CS business practices, assessing their feasibility. Drive performance and process optimization initiatives.
  • Project Leadership: Independently lead complex projects aimed at implementing new product, platform, and system strategies within CS.
  • Project Management: Take responsibility for managing external partners, including functional and technical consultants, ensuring successful implementation of projects.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Consultants across our Firm are expected to:

  • Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
  • Understand how our daily work contributes to the priorities of the team and the business.
  • Demonstrate strong commitment to personal learning and development.
  • Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients, and team.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected, and recognized for their contribution.

Enough about us, let's talk about you

If you are someone with:

  • A Bachelor's degree or above in Computer Science, Computer Engineering, or related discipline is preferred. Other degree holders will also be considered.
  • Proven experience (4 years) in SAP CS module implementation, development, and management.
  • At least 1 end-to-end CS/PM/EAM implementation projects and/or configuration projects.
  • In-depth application knowledge in the SAP Customer Service environment (CS, interfaces to e-ticketing and dispatch tools, installed base)
  • Strong understanding of SAP systems and their integration with Customer Service processes.
  • Superior critical thinking, analytical, and problem-solving skills
  • Exceptional interpersonal, team-building, and communication skills
  • Commitment to personal and professional growth
  • Sense of responsibility to self, team, and client
  • Outstanding integrity, initiative, creativity, and passion
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
  • SAP Plant Maintenance/Asset Management experience can also be considered.

What is in store for you?

  • Rewards platform - your hard work won't go unnoticed at Deloitte
  • Training and development - at Deloitte, we believe in investing in our best assets, the people You will have access to world class training and funding towards industry and other professional certifications.
  • Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.
  • Benefits effective upon hiring including paid time off and holidays, health, and life insurance

Next Steps

Sound like the sort of role for you? Apply now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Candidates will only be contacted by authorized Deloitte Recruiters via firm's business contact number or business email address.

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