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Analyst, Customer Service

1 month ago

Tanauan, Calabarzon, Philippines RTX Full time

Date Posted:

Country:

Philippines

Location:

Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Position Role Type:

Unspecified

Customer Service- (Philippine Customer Service)

• Monitor and enter customer orders.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Serves customers by providing product and service information and resolving product and service concerns.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

• Provide required reports to both internal and externa customers.

• Maintained and ensured accuracy of internal reports and records (repair orders, quotations and invoices).

• Keep records of customer interactions, process customer accounts and file documents.

• Take the extra mile to engage customers.

• Follow communication procedures, guidelines and policies

• Handled and responded to customer inquiries in all forms (email, phone, in person, fax) daily.

• Served as point of communication for ground services personnel and assisted in completion of internal and external customer request.

• Coordinated shipments to the customers through verifying information

• Ability to multi-task, prioritize, and manage time effectively

• Customer orientation and ability to adapt/respond to different types of characters

• Built and maintained rapport with customers to become a trusted advisor and partner in supplier decisions.

• Screen POs & contracts for discrepancy and inconsistency.

• Update JDE /ODM fields for smooth order processing.

• Inform other departments of order requirements and probably order risk

• Coordinate with internal & external customers Philippine MRO requirements.

• Contribute to team effort by accomplishing related results as needed

• Follow instructions & guidelines set my management.

• Identify and assess customers' needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team targets (KPI).

• Perform other duties as required by departmental procedures


• Bachelor's degree in Business Administration, Business Management, or a related field

• 3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role

• Excellent written and oral communication skills

• Knowledge of customer service practices and guidelines

• Good computer skills

• Displaying a morally right and professional behavior

• Having strong etiquettes when communicating with clients as well as the team

• Good time management and organizational skills

• Ability to handle stressful situations

• A team player and having the ability to work collaboratively

• Ability to offer excellent customer service

• Working hours is Night Shift

Open to Fixed-Term Employment for 5 months

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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