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Quality Assurance Associate IV
1 month ago
Conduent seeks a dedicated professional to deliver mission-critical services and solutions, utilizing data organizing and coordination skills, to create exceptional outcomes for clients and end users.
Key Responsibilities:
- Perform business support or technical work, utilizing data organizing and coordination skills.
- Complete tasks based on established procedures.
- Develop and implement key process improvements.
- Monitor transactions to ensure compliance against performance standards.
- Develop systematic approaches to assure high-quality services are provided.
- Assess associate performance and deliver coaching based on findings.
- Provide feedback and coaching to transaction processing personnel on errors created.
- Develop and deliver training modules on process knowledge, auditing techniques, and quality tools.
- Perform other duties as assigned.
Requirements:
- Proficient in a range of operational processes through prior job-related experiences and trainings.
- Completes assignments and guides the work of peers and other team members.
- May work cross functionally, in different areas when necessary.
- Proposes improvements to processes and methods.
- Works within established procedures and practices.
Functional Knowledge:
- Has developed skillset in a range of processes, procedures, and systems.
- Acts as a technical expert in an area.
Business Expertise:
- Helps teams to integrate and work together to support the achievement of company goals.
Impact:
- Impacts own team and other teams whose work activities are closely related.
- Impacts the end user for a more efficient and productive experience.
Leadership:
- Serves as a team head and may allocate work.
- May give subject matter guidance to junior team members.
Problem Solving:
- Ability to problem solve and evaluate issues and solutions to provide the best outcome for clients and end users.
Interpersonal Skills:
- Exchanges ideas and information effectively.
- Empathetic and patient demeanor, showing understanding and compassion for the end user.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.