Customer Service Representative

1 month ago


Manila, National Capital Region, Philippines TDCX Philippines Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awards What is your mission?Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.Become and remain knowledgeable and passionate about leading E-commerce products and services standards.Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.Review the reported issues within agreed turnaround times and standards of quality.Escalate issues to immediate supervisor following proper escalation procedures.Capable of coping with peaks in contact volumes during promotion seasons.Complete and pass all required basic product related trainings. Who are we looking for?Completed at least 2 years in collegeMust have at least 6 months experience in a voice and non-voice (email or chat) campaignProficient in handling both inbound and outbound callsTyping speed of at least 40 words per minuteExperience working with eCommerce platforms is a plusExcellent communication skills rated at a C1 levelWilling to work in rotating shiftsCan work in Ortigas Center, Pasig City How to Apply?

Online

Source of Application: Job Boards - Jobstreet

Send us your application through Jobstreet and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via

Onsite

Source of Application: Job Boards - Jobstreet

Send us your application through Jobstreet and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm



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