Customer Service Representative

4 weeks ago


Manila, National Capital Region, Philippines Platserv PH Full time
Customer Service Representative

Join our team at Platinum Outsourcing, a fast-growing Australian-owned and managed co-sourcing BPO, as a Customer Service Representative. We are a dynamic and award-winning company operating in the Philippines and Indonesia.

We are seeking a highly skilled and experienced individual to manage incoming phone calls from customers and clients, addressing level 1 matters, and performing other administrative tasks.

Key Responsibilities:
  • Manage incoming phone calls from customers and clients, addressing level 1 matters.
  • Manage the service inbox and perform other administrative tasks.
Requirements:
  • 2 years of experience in a customer service role, preferably for an Australian client in a trades-based business.
  • Available and able to work on site in Alabang/Filinvest City.
  • Exceptional English communication skills (written and spoken).
  • Exceptional time management skills and ability to multitask.
What We Offer:
  • Day shift schedule.
  • Above market remuneration.
  • HMO benefits from day one.
  • Performance incentives.
  • Team building events and activities.
  • Brand new IT equipment.
  • 15 days of vacation leave.
  • 5 days of sick leave.


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