Level 1 Technical Support

Technical Support Agent Summary: Provide expert advice, resolve complex technical issues, and drive customer experience improvement in a fast-paced support environment. Delight customers by providing timely, expert advice and resolving complex technical issues through written and verbal communication. Act as the first level of support for questions, issues,...

WOYN PHILIPPINES INC. is a family-owned German tech company founded in November 2019. It is a subsidiary of nicos AG located in Münster, Germany. WOYN's goal is to provide quality service to its parent company, its various subsidiaries and global customers 24/7, 365 days a year.Our office is located at The Finance Center in BGC and we are looking to expand...

Role Overview: The IT Systems Engineer (Tier 1) is responsible for addressing both basic and complex technical issues. This role involves handling escalations from Tier 1, working directly with clients to resolve issues, and ensuring timely resolution of support tickets. Tier 2 engineers will troubleshoot systems, servers, network devices, and cloud...

Job OverviewProvides first level support on workstations or for applications.Essential Functions Processes and provides first level support for technical assistance and resources from internal and/or external customers. Communicates with end users to clarify and define requirements. Resolves various routine problems and escalates the more complex issues to...

Job Summary: We are seeking a skilled Level 2 Tech Support professional to provide first and second-tier technical assistance on computer systems. You will handle queries ranging from basic to complex technical issues and offer advice to resolve them efficiently. A successful Level 2 IT Support must have solid technical knowledge and strong communication...

With Techno Global Team, we give you the means for career growth while reaping the benefits of job stability, great compensation, and work-life balance.Let us work together as we deliver quality services such as the installation, monitoring, testing and maintenance of networks. Get the chance to make a difference with your IT skills as you work with one of...

Job TitleTechnical Support Associate Job Specification· Handle and resolve both Tier 1 and Tier 2 level type of tasks and incidents.· Be a point person for escalations and identify severity of issue.· Works closely with Team Supervisor to ensure SLA targets are met. This includes actions required to maintain or improve service levels.· Improve current...

Job Summary:A Technical Support Specialist is a product expert.Output measures:Resolve escalated cases from Level 1 Support; andCorrectly Identify and escalate cases with bugs to DevelopmentEssential Functions:Provide application support to our global clients via a ticketing system (Salesforce).Provide clear responses and expert advice to support requests...

Position OverviewThe Technical Support Engineer will play a critical role in delivering high-quality support and services to our clients. This customer-facing position is responsible for managing and resolving complex technical issues, assisting with platform installations and configurations, and providing technical expertise during pre-sales meetings. The...

JOB RESPONSIBILITIES:Provides technical support/assistance for the configuration, installation, and troubleshooting of desktop PCs and related peripherals.This covers, but not limited to, the following: Desktop PC hardware such as scanners, printers; Desktop PC Operating System such as Microsoft Windows, Linux, etc; and desktop application software such as...

The Technical Support Representative is responsible for providing basic to advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will...

Do you thrive in a fast-paced environment where you can make a real impact? If so, then we want to hear from you As we continue to expand, we're looking for individuals with the right skills and qualifications who are also passionate about contributing to our unique culture. YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical...

YOU DESERVE THE BEST - Enjoy these Perks Comprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccine Continuous career development and certifications Travel & training opportunity overseaRegular awards and recognitions Comprehensive life insurance 24 Paid time offs (with Annual leave...

Discover your 100% YOU with MicroSourcing Position: Tier 1 Support EngineerLocation: MoA, Pasay CityWork setup & shift: Onsite | Night shift Why join MicroSourcing? You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

Job Summary: Technical Support Specialist required to provide assistance with technical issues and problems, utilizing strong problem-solving skills and technical knowledge. Job Description: Identify and diagnose technical issues and problems, categorize and record reported queries and provide solutions. Support problem identification, advise...

Job DescriptionWe are seeking a talented Technical Support Engineer, to join our outstanding Global Technical Support team, providing world-class support to our customers.Our ideal candidate is an energetic, responsible, and motivated self-starter with a desire to learn new technologies and concepts and solve complex technical questions.This individual...

Job seekers with experience in customer support and technical troubleshooting are sought for a role that involves resolving IT issues and providing excellent communication skills. Work is set up 100% onsite in a location near a popular mall. The work schedule is a graveyard shift or shifting schedule. Key qualifications include: At least 1 year of...

The IT Support Analyst is an internal customer service and support role responsible for coordinating and providing support for desktop/ laptop, printer, and telecom systems. This role is part of a regional support team; and is primarily focused on supporting employees based in location Manila, however you will also be required to provide remote support to...

Job Description Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support...

QUALIFICATIONS:Graduate with a Bachelor of Science major in Electrical Engineering.Passed the Electrical Board exam.Must have at least three (3) years of relevant experience as a Technical Engineer.Familiar with the schematic diagram of heavy equipment and medium voltage equipment.Knowledge of control circuits, PLC, protection relay, and secondary protection...