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Software Technical Analyst

2 months ago

Quezon City, National Capital Region, Philippines Manulife and John Hancock Full time
Software Technical Analyst Are you looking for a challenging and rewarding role in a supportive and collaborative workplace with great benefits and clear career development? Look no further. **Why Choose Manulife?** • Competitive salary packages and performance bonuses • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) • Retirement savings benefit • Rewarding culture that values wellness and well-being • Performance Bonus • Global network of industry experts • Extensive training resources **Job Description:** The Group Functions Technology team is currently hiring for Software Technical Analysts to help support two teams: Actuarial/Reinsurance and Finance/Treasury. **Key Responsibilities:** **Actuarial & Reinsurance:** • Support non-production and production operations and fixes • Work with offshore support team and vendor to implement fixes and changes • Cater to the requirements for enhancement and changes from business • Participate in meetings with both onshore and offshore to ensure clarity of individual objectives, priorities, and solutions for barriers to progress • Participate actively in the projects and prioritization discussions with business • Report to and work with the TAI Senior Business Analyst on the tasks at hand • Coordinate work tasks with Vendor to ensure changes are delivered successfully and on time • Schedule may rotate between Asia, Mid or North America time - to adjust to meet with the global team and support weekend work for deployments or production requirements **Finance & Treasury:** • Collaborate with Finance & Treasury business team and stakeholders to uncover pain points and opportunities to accelerate the delivery of new business value through software, infrastructure, and services • Effectively support Manulife's complex Finance & Treasury systems and enhance existing processes for financial reporting in a large dynamic client server & intranet web environment • Maintain and support these delivery services, with accountability for production reliability and usage, and the delivery of new functionality • Support non-production and production operations and fixes • Work with support teams and vendor to implement fixes and changes • Work on a rotating schedule, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements **Qualifications:** • Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course • 3-5 years of experience with at least 3 of the following: + ETL (Informatica) + Batch scheduling tools (CAWLA, CA, CTRL-M) + Relational Database (SQL/Oracle) + Unix and Unix scripting + Microsoft Azure and Azure Data Lake + Reporting (PowerBI / Qlikview) + Oracle Hyperion Essbase + JAVA + Python + Jira / Confluence + Windows Powershell + Bitmap • Amenable to work in UP Ayala Technohub (Quezon City) • Amenable to work on a hybrid set-up (3x a week onsite) • Amenable to work in any shift schedule assigned (day/mid/night; flexible depending on business need) **Actuarial & Reinsurance:** • Experience with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features • Knowledge and application of change & release management, ITIL4 & project management, including cost assessment • Familiarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features • Understanding of software development lifecycle **Finance & Treasury:** • Experience with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features • Familiarity with ITIL4 Framework and ServiceNow platform • Experience in supporting ERP tools (e.g. Infor Lawson, SAP) • Working knowledge of CI/CD tools such as Azure DevOps, Jenkins etc. • Working knowledge of FTP processes and network interfaces, HTML, XML, and industry standard parsers • A capacity for constant learning from both success and failure, remaining open to change and continuous improvement **About Manulife:** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.