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Front Office Associate

2 months ago

San Fernando, Central Luzon, Philippines La Grande Residence Full time
Front Office Associate

Join our team as a Front Office Associate and represent our hotel to guests throughout their stay. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

  • Guest Service
    • Represent the hotel to the guest throughout all stages of the guest's stay
    • Determine a guest's reservation status and identify how long the guest will stay
    • Verify the guest's method of payment and follow established credit-checking procedures
  • Communication and Problem-Solving
    • Work closely with the housekeeping department to keep room status reports up to date and coordinate requests for maintenance and repair work
    • Follow up and follow through on guests' concerns to concerned departments
    • Report any unusual occurrences or requests to the management through supervisor
  • Administrative Tasks
    • Perform cashier-related functions, such as posting charges to guest accounts and raising paid outs
    • Maintain the cleanliness and neatness of the front desk area
  • Teamwork and Training
    • Assist in training new colleagues in performing job duties based on company standards and policies/procedures

Requirements and Qualifications

  • Education
    • Bachelor's degree in Tourism Management, Hospitality Management, or any related field is preferred
  • Skills and Experience
    • Hands-on experience with office machines (e.g. fax, printer)
    • Excellent knowledge of MS Office (especially Excel and Word)
    • Critical thinker and problem-solving skills
    • Team player
    • Great interpersonal and communication skills
    • Customer-oriented mindset
    • Multitasking and time-management skills, with the ability to prioritize tasks