Software Delivery Business Analyst

3 days ago

Manila, National Capital Region, Philippines Willis Towers Watson (WTW) - Insurance Services Full time

The Role

As a Business Analyst, you will play a vital role in the implementation and ongoing management of Embark, our Employee Experience platform, delivered as a Software as a Service (SaaS) solution. You will collaborate closely with our consultants, external clients, and internal system development team. Your responsibilities will include translating business needs into actionable programming and process steps for developers, practicing the core principles of systems analysis, design, and testing. Additionally, you will advise clients on best implementation practices, provide ongoing technical support, and train client teams. This full-time position requires a skilled business analyst who is comfortable working as part of a global team, with colleagues across North America, Europe, and Asia Pacific.

Performance Objectives

Ensure that all documentation starts from baseline and adheres to standards; communicate back to base team suggestions for changes or enhancements to standard documentation.
Attends client meetings relevant to the components they have responsibility for, to establish client relationship and ensure complete understanding.
Responsible for developing requirements documentation.
Responsible for system configuration based on client requirements.
Responsible for creating test plans, and testing system changes and enhancements to ensure completeness and accuracy. Regression testing as necessary based on the nature of the system change/enhancement.
Identify reporting needs and requirements.
Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order.
Work closely with developer to ensure project requirements/requests for changes are understood and within standards.
Provide guidance to other team members regarding best/standard practices.
Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date.
Escalate concerns with ability to meet due dates to Project Manager.
Train and help transition ongoing processing requirements to Client and Application Support teams.
Lead client requirements meetings as needed.
Maintain and update all requirements documents, ensuring adherence to standards.
Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.
Assist PM with development of Project Plan for assigned change orders.
Responsible for any vendor file updates and ongoing support.
Provide training for client as needed.

The Requirements
Demonstrated enthusiasm for continuous learning and taking on new challenges
5-7 years of experience as a Business Analyst
Understanding of basic HR processes is preferred
Proficiency in basic to intermediate SQL
Experience with relational databases, including SQL, Oracle, or Access, is preferred
Experience in creating test plans, conducting testing procedures, and executing test plans
Strong analytical, integrative, and problem-solving abilities
Excellent interpersonal skills and a strong client service orientation
to work both independently and as part of client teams, including virtual teams with members in different geographic regions.
Strong organizational abilities and the flexibility to manage multiple project priorities in a performance-driven environment.
Sense of accountability for one's work, taking pride in it, and a commitment to quality and continuous improvement.
Willingness to work extended hours and during Americas time zone hours as needed.

WTW is an Equal Opportunity Employer

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