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Technical Writer

4 months ago

Manila, National Capital Region, Philippines Sun Life of Canada (Philippines), Inc. Full time

Job Description:

This position is responsible for responding to all client requests and inquiries received through e-mail, postal mail, Client Feedback Forms and other written correspondences.
QualificationsUniversity degree graduateWith 3-year experience in any front-line client service function
ResponsibilitiesKey responsibilities/AccountabilitiesProvides accurate information inquired following agreed service level standards and proceduresCoordinates with backend support unit to ensure technical accuracy of computations and requirements needed by the clientsCoordinates with different sections and departments for written requests of policyholders requiring changes and adjustments in their policy recordsActs as contact person for IT projects and enhancements that directly affect e-Services and Fulfillment unit.Logs all emails, postal mail, CFFsin Salesforce accurately within 24 hours for tracking and monitoring purposesMaintains a monitoring system which classifies and tracks all business correspondences according to type and frequency of service request or complaint and status of case resolutionPrepares appropriate reports for inclusion in the regular response report.Participates in special projects and initiatives as may be requiredAssists other Technical Writers as may be required
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