Customer Service Advisor

4 weeks ago

Pasig, National Capital Region, Philippines Concentrix Full time

Job Title:

Customer Service Advisor - Vietnamese

Job Description

The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

Answers and responds to inbound calls, returns call from emails, website queries using documented procedures, available tools and supplied script(s) to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer
Verifies all contact information
Creates cases within supplied Customer Relationship Management (CRM) system
Documents problem definition
Documents and logs all contacts and actions into CRM as specified in guidelines
Includes all appropriate case data (soft and hard copies) i.e. CRM survey responses based on reason codes, email, photos, CSAT surveys emailed to consumer post resolution, etc.
Provides help and clear direction to consumers on follow-up actions to be taken for resolution
Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, Fulfillment and client when appropriate
Provides customers with follow-up action to be taken and documents in CRM
Remains knowledgeable of performance requirements, brands/product and process documentation
Maintains awareness of and compliance with all Concentrix personnel policies
Achieves specified performance goals and knowledge of all tools used in the process
Additional responsibilities as required i.e. reporting, reporting unresolved issues, handling of hang-ups, etc.

#LI-DNI

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  • Customer Service Advisor

    2 months ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - GermanJob DescriptionThe position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer...

  • Customer Service Advisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - GermanJob DescriptionThe position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer...

  • Customer Service Advisor

    4 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - GermanJob DescriptionThe position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer...

  • Customer Service Advisor

    4 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - Bulacan Hub 2023Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Customer Service Advisor

    4 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - Cyberwest 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential...

  • Customer Service Advisor

    4 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - Bridgetowne XTRA 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Customer Service Advisor

    1 month ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - Bulacan Hub 2023Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Customer Service Advisor

    1 month ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - Bridgetowne XTRA 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Customer Service Advisor

    1 month ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - Cyberwest 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential...

  • Customer Service Advisor

    4 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - ThaiJob DescriptionThe position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling...

  • Customer Service Advisor

    3 months ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - ThaiJob DescriptionThe position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling...

  • Customer Service Advisor

    2 months ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Customer Service Advisor - KoreanJob DescriptionThe position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer...

  • UPA Customer Service Advisor – RCX 2024

    4 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:UPA Customer Service Advisor – RCX 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential...

  • UPA Customer Service Advisor – RCX 2024

    1 month ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:UPA Customer Service Advisor – RCX 2024Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential...

  • Service Advisor

    2 weeks ago

    Pasig, National Capital Region, Philippines SUPREME AUTOZONE PHILS. INC. - PAINTHUB Full time

    JOB DESCRIPTION Providing customer services in the Dealership Service Workshop through liaising between the customer and the workshop Monitoring the progress of vehicles being serviced, giving technical advice on maintenance and repair needs To ensuring that all vehicles leaving the workshop are of the highest quality in order to deliver complete customer...

  • Product Sales Advisor/Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Globalhome Tile Corporation Full time

    As a Product Sales Advisor/Associate, you will be responsible for advising customers on product selection, features, and benefits to meet their specific needs. You will work closely with customers to understand their requirements, provide product recommendations, and ensure a high level of customer satisfaction.Key Responsibilities: Provide expert product...

  • Customer Service Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Topserve Service Solutions, Inc. Full time

    Job Qualification:Computer LiterateMedical Allied Course Graduate/ College LevelWith Technical Knowledge of Medical TerminologiesJob Description:Greeting customers in a friendly, professional manner using the suggested script.Answering telephonic and e-mail inquiries in a timely manner. Supply individuals with details about the extent of their health...

  • Advisor - People Advisory

    2 weeks ago

    Pasig, National Capital Region, Philippines Orica Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Location: Pasig City, National Capital Region (NCR), PH, 1604 Company: Orica About OricaAt Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help...

  • Service Desk Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines BFV Service GmbH Full time

    As a Cloud Technician, you will be the first point of contact for our clients who need technical assistance with their IT systems and devices. You will use your communication skills and technical knowledge to diagnose and resolve issues, or escalate them to the appropriate level of support. You will also document and track all service requests, incidents,...

  • Technical Customer Experience CX 2024

    4 weeks ago

    Pasig, National Capital Region, Philippines Concentrix Full time

    Job Title:Technical Customer Experience CX 2024Job DescriptionAs a Technical Customer Experience (CX) Advisor, you hold a crucial position in ensuring that our clients' customers receive exceptional experience. Your primary responsibility is to address their needs and concerns promptly and professionally, leaving a lasting positive impressionTo achieve this,...