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Team Leader

4 months ago

Cavite City, Calabarzon, Philippines TaskUs Full time

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.


What We Offer:
TaskUs provides world-class benefit packages with competitive industry salaries to all its employees.

With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture.

We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today


What does a Team Leader do? Imagine yourself going to work to provide the best customer experience for your clients through your team.

At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals.

You must coach and manage them and act as a bridge between your Teammates and the other departments.

As a Team Leader, you will:

  • Manage day-to-day planning and operations of your team;
  • Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
  • Organize and handle the team and make sure everyone adheres to their schedules;
  • Train and help in the development of your team by conducting team huddles and coaching sessions;
  • Evaluate the strengths and weaknesses of your Teammates;
  • Offer solutions for your team's growth and development;
  • Create reports of your team's performance and document feedback from your client;
  • Manage issues that might arise, including HR-related ones;
  • Think of solutions creatively; and
  • Act as the liaison between the management and your team.
Do you have what it takes to be a Team Leader?

Requirements:

  • At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
  • Excellent verbal and written communication skills;
  • Above-average technical know-how;
  • Previous experience working in phone, email, and live chat customer support roles;
  • Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
  • Flexibility and willingness to work on different shifts.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

How

We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.

Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

We invite you to explore all TaskUs career opportunities and apply through the provided URL