urgent hiring

3 weeks ago


Taguig, National Capital Region, Philippines Eastvantage Full time

BGC, Taguig


Permanent



Responsibilities:

Interact with customers and immediately understand the context of their concerns and/or requests.

Ability to switch effortlessly between channels and be the single point of contact for all inquiries.

Research and provide solutions to customer inquiries quickly.

In cases that are highly technical or require decision-making, escalate to the appropriate teams and ensure the resolution of the case.

Perform administrative tasks, such as maintaining records and handling any changes in the policy.

Ensure all compliance requirements are satisfied.

Meet and maintain daily and monthly service level standards.



Bachelor's degree or College undergraduate of any field.

At least 1 year of experience in insurance, financial, and healthcare industry.

Familiar with Omnichannel CRM systems and practices.

Knowledge of insurance investment business as an asset.

Proficient in MS Office Applications (Word, PowerPoint, and Excel).

Excellent English communication skills, both verbal and written.

Spontaneous or able to express thought freely.

No issues reporting onsite.

If you are a customer service-oriented individual with the skills and qualifications mentioned above, we encourage you to apply for this role. We offer a competitive salary and benefits package and a supportive working environment that values diversity and inclusivity.


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