Customer Service Representative

1 month ago


Manila, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

Experience:

Fresher or Customer facing roles for a minimum duration of 6 months - Inbound OR customer service experience with healthcare background preferred.

PRIMARY PURPOSE

Under the Direction of the Department Lead and/or Manager, this position is responsible for accurate and timely patient scheduling and registration. Provides efficient, effective, quality customer service through a variety of duties including, but not limited to: Appointment scheduling; the collection and entry of patient demographics, and verification of coverage. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines. Responsible for the accurate, timely, and comprehensive registration and insurance verification of Duly health and Care patients.

MAJOR RESPONSIBILITIES

Schedules patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors. Quality and accuracy (70%)

· Is proficient with scheduling 3 unique modalities or specialties

· Transferring clinical calls to Triage when required

· Cancels and reschedules appointments at the patient's request

· References scheduling guidelines and protocols to assure accurate scheduling

· Review and updates patient demographic and insurance information as needed

· Answers switchboard calls and transfers patients to the correct department

· Sends afterhours physician pages for inpatient and outpatient callers

Phone Etiquette and Call wrap-up (15%)

· Answers incoming calls pleasantly and appropriately using the assigned greeting and name

· Speak clearly and professionally

· Wraps up each call appropriately

Participates in departmental projects, huddles, and meetings (15%)

· Attends meetings as required. Responsible for maintaining and obtaining accurate and current resource material

· Participates in the rotation of department responsibilities and performs other projects and duties related to the organization review

Mandatory:

Should be ready to work in flexible shifts. Adherence to company policies, rules and regulations.To follow quality processes thoroughly using checklist standards Responsible for complying with all QMS and ISMS Policies and procedures.

  • Manila, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time

    Transworld Systems Customer Service LLC (TSI)US Utility account (similar with MERALCO)We need 40 agents to start on October Preferably with telco and upselling experience in BPO industry. Perks:Up to 30k salary package.Uncapped monthly Incentives with sales commission.Fixed weekends off.20% night differential.Free hmo for 2 dependents upon regularization....


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Role Overview:Engage with customers via phone, providing detailed information and assistance on our client's products and services.Manage service requests from initiation to completion.Independently resolve straightforward issues; escalate complex matters to senior colleagues as needed.Collaborate closely with internal departments to ensure prompt and...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

    SUMMARYA Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing,...


  • Manila, National Capital Region, Philippines StaffSmart Outsourcing Full time

    We are seeking a Customer Service Representative to work on a non-voice account at our Bridgetowne site. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. Key responsibilities include: Providing excellent customer service through various communication...


  • Manila, National Capital Region, Philippines iCXeed Philippines Inc. Full time

    We are seeking a highly skilled and empathetic Customer Service Representative for a 3-month project-based role. This position involves handling inbound and outbound calls, as well as managing customer inquiries via chat. The ideal candidate will have a strong background in customer service, particularly catering to Australian customers. As a Customer...


  • Manila, National Capital Region, Philippines Seven Long Table Marketing Inc Full time

    We are looking for a motivated Customer Service Representative to join our team and help elevate our customer experience to new heights. As a key part of our frontline team, you will not only manage customer inquiries but also contribute to building long-lasting relationships that reflect our brand values. Key Responsibilities:Customer Interaction: Respond...


  • Manila, National Capital Region, Philippines NinjaAsia, Inc. Full time

    The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life as a Customer Service Representative look like?Respond promptly and professionally to customer inquiries via phone, email, and/or chatProvide...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesJoin us in a dynamic role where you'll be the go-to expert for our clients' products and services. You'll engage with customers over the phone, providing them with critical information and exceptional support. Your mission is to transform every customer interaction into a memorable experience, delivering top-notch service that sets...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    CUSTOMER SERVICE REPRESENTATIVE (ACCIDENTAL WARRANTY)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS AN CUSTOMER SERVICE REPRESENTATIVE (ACCIDENTAL...


  • Manila, National Capital Region, Philippines OutForce Inc. Full time

    What Do We Need?We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer inquiries via email and phone, handling cancellation requests, and maintaining accurate records. This role requires strong communication skills and attention to detail to ensure a positive experience for...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    Customer Service Representative (Accidental Warranty) role involves overseeing dispatch operations, ensuring efficiency and high customer service levels. Our client, a leading Australian company, is seeking a Customer Service Representative (Accidental Warranty) to join their team. The key focus of this role is to oversee the entire dispatch operation to...


  • Manila, National Capital Region, Philippines Canon Business Process Services Philippines Inc. Full time

    The Billing Representative I will represent the organization by providing information, responding to inquiries or trouble shooting product problems. Under close supervision, this role is responsible for the administration of service agreements and related processes. He/she works in a collaborative environment with the CSA Contracts Department to support and...


  • Manila, National Capital Region, Philippines SPi Global (now Straive) Full time

    Customer Service Representative Take customer calls, chats and cases and provide accurate, satisfactory answers to their queries and concerns.Review customer accounts, providing updates and information about billing, shipping, and other account-related items.Collaborate with other department to resolve customer's queries


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Customer Service Representative needed for American Retail company, providing support to customers via phone, adhering to quality standards and KPIs. **Job Description:** **About the Role:** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be...


  • Manila, National Capital Region, Philippines YGC Corporate Services Inc Full time

    A mid-sized company belonging to one of the big conglomerates in the Philippines is in need of dedicated and experienced one (1) Customer Service Representative for regular appointment. As Customer Service Representative, he/she will be responsible for responding to customer inquiries, assisting with policy servicing, and ensuring customer satisfaction...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    CUSTOMER SERVICE REPRESENTATIVE Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A CUSTOMER SERVICE REPRESENTATIVE?Our awesome client, a leading...


  • Manila, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time

    Role Title: Customer Service Representative (Non-Voice Account)ECLARO: A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve...


  • Manila, National Capital Region, Philippines Reliasourcing Inc. Full time

    Will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Qualifications:Proven customer support experience or experience as a Client Service RepresentativeHigh school diplomaAmenable to work on a fixed night shift scheduleWilling to work...