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Zoom: PSO Junior Technical Project Engineer
6 days ago
Zoom Video Communications Inc. is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom
Work Information
Remote work set up (equipment will be provided)Schedule is Monday to Friday (10pm to 7am)Contract is for 1 year and subject to extension upon review Zoom Video Communications Inc. is seeking Junior Technical Project Engineers for the Professional Services Organization. The Junior Technical Project Engineers will be driving Zoom Phone implementations.Job Responsibilities:
Assist senior level engineers with troubleshooting of systems and other initiatives for customersBuild Call Flows and Zoom Phone usersTest and validate that any requests serviced are accurate and functionalSubmit Tickets (Incident and Feature Request)Create Zoom Phone Project Documentation (call flow Diagrams, Runbook)Create, update and maintain necessary Knowledgebase articles related to servicing customer environmentsJob QualificationsDegree/Diploma on Computer/Telecommunication Related CourseFundamental Knowledge on VOIP and other related technologiesExperience in using Visio or Lucid chartProficient in English language (written and spoken)Proficient in Microsoft OfficeExperience in performing MACD tasks to any Voice PlatformExperience with enterprise ticketing systemBasic API or automation understandingFast learner and ability to manage multiple tasksAbility to work in teams with a positive attitudeMust have ability to work various shifts Monday-Sunday-
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