Hub Lead

2 months ago


Manila, National Capital Region, Philippines Shopee Philippines Inc. Full time

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.


Job Description:

Manage and oversee the day to day operations of the hub

Ensure procedures and regulations are being followed through

Lead team briefing, weekly meeting with staff, regular meeting on team performance

Continuously improve the key performance indicators (KPIs) of the hub

Improve internal process between the hub and the rest of the Operations team, in order to improve SLA


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