trainer

Main Objectives and Duties:

1. Training delivery / facilitation

• Delivers training program to New Hires rior endorsement to Nesting.
• Answers all questions in a timely manner.
• Ensures training rules and regulations are strictly followed.
• Provides coaching on specific areas of the trainee.

2. Setting of Training Expectations

• Provides overview of the training flow and encourages total participation and interaction.

3. Participation in Training Design

• Suggests new ideas to improve training programs and delivery.

4. Training needs assessment

• Identifies problem or need of the trainees and the training program and seeks solutions to improve
• learning and overall performance.
• Participates during program evaluation.
• Monitors agent performance as a collaborative effort with the assigned mentor.

5. Reports

• Compiles training reports.
• Keeps training documents (quizzes, exam links and manuals) for internal and external audits

6. Meetings and Conferences

• Attends calibrations, meetings and conference calls over the phone.

7. Information Dissemination and Escalation

• Acts as Subject Matter Experts on a specific area of support.
• Escalates issues to Miami Business owners for resolution

• College Graduate of any course or its equivalent.
• At least 6 months to 1 year work experience in training and development, preferably in a Call Center setting